{"id":"W6947480917","doi":"10.48448/jm81-ds54","title":"Entity-level Sentiment Analysis in Contact Center Telephone Conversations","year":2022,"lang":"en","type":"other","venue":"Underline Science Inc.","topic":"Genomics and Phylogenetic Studies","field":"Biochemistry, Genetics and Molecular Biology","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Stornoway Diamond (Canada)","funders":"","keywords":"Sentiment analysis; Conversation; Context (archaeology); Heuristic; Telephone network; Conversation analysis","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005639032,0.000268477,0.000175154,0.0009584393,0.0003052398,0.000733898,0.0002053127,0.0002778124,0.002681972],"category_scores_gemma":[0.002172549,0.00009017318,0.0002292869,0.0008207001,0.0001309261,0.0008972163,0.0003455408,0.0002762643,0.001295446],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003312085,"about_ca_system_score_gemma":0.0001586591,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001714414,"about_ca_topic_score_gemma":0.002810999,"domain_scores_codex":[0.9996476,0.0001188316,0.00003097242,0.00007682126,0.00008893176,0.00003686071],"domain_scores_gemma":[0.9992071,0.0003635171,0.00009137358,0.00004048743,0.0002676203,0.000029971],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0008267703,0.0002076867,0.08471871,0.0004379573,0.0001840451,0.001557692,0.004435343,0.01285162,0.3106805,0.005104869,0.0159411,0.5630538],"study_design_scores_gemma":[0.00002849865,0.0001973768,0.1808812,0.0000564647,0.0001913068,0.0008683885,0.003919483,0.6529415,0.1337959,0.005479112,0.02153946,0.0001013487],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"other","genre_scores_codex":[0.7689903,0.0002047451,0.2097645,0.000530283,0.00007990942,0.0001770925,0.004877256,0.002424785,0.01295119],"genre_scores_gemma":[0.951928,0.0001018274,0.04146672,0.0000375813,0.0000347927,0.00004233361,0.003025369,0.00007995742,0.003283338],"genre_candidate":"other","genre_consensus":null,"teacher_disagreement_score":0.002681972,"threshold_uncertainty_score":0.008972108,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01686347713341588,"score_gpt":0.265320369821657,"score_spread":0.2484568926882411,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}