{"id":"W6999483925","doi":"","title":"The critical success factors of customer relationship management (CRM) technological initiatives","year":2001,"lang":"en","type":"dissertation","venue":"Spectrum Research Repository (Concordia University)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Critical success factor; Customer relationship management; Enterprise relationship management; Competitive advantage; Empirical research; Service (business); Technological change; Customer intelligence; Information technology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002470837,0.000372637,0.0002738159,0.003523216,0.001389602,0.002212355,0.0003608426,0.0005084412,0.002404174],"category_scores_gemma":[0.01856599,0.0002252455,0.0003827744,0.00290151,0.001780706,0.001053456,0.001162701,0.0009651129,0.0002584368],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002307243,"about_ca_system_score_gemma":0.006379867,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01886757,"about_ca_topic_score_gemma":0.02265056,"domain_scores_codex":[0.9972193,0.0004753988,0.0002308886,0.0001585162,0.001439692,0.0004761329],"domain_scores_gemma":[0.9629762,0.01913268,0.007419955,0.0007370639,0.005925028,0.003809005],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.00006472773,0.0001895896,0.9454259,0.0001291959,0.00006341068,0.0002057443,0.00327421,0.0003738687,0.0007681944,0.003187328,0.000639536,0.04567831],"study_design_scores_gemma":[0.000005500272,0.0001116841,0.9913487,0.00009018337,0.00002914912,0.0001261814,0.004786535,0.0005837249,0.0003710857,0.0007863552,0.00174566,0.00001537745],"study_design_candidate":"qualitative","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9883221,0.0002668136,0.000754329,0.0003982159,0.000008049768,0.00008118364,0.00007675552,0.00001012763,0.01008245],"genre_scores_gemma":[0.9989312,0.0001688116,0.000564847,0.00002082131,0.000004021076,0.00002326099,0.00004601685,0.000001836336,0.0002391332],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01886757,"threshold_uncertainty_score":0.03751552,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05388255982340756,"score_gpt":0.3169033190537611,"score_spread":0.2630207592303536,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}