{"id":"W7028415859","doi":"","title":"Enhancing Customer Journey with Chatbots: The Role of Anthropomorphism and Response Modality in Hedonic vs. Utilitarian Context","year":2025,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"Death, Funerary Practices, and Mourning","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Carleton University","funders":"","keywords":"Chatbot; Context (archaeology); Modality (human–computer interaction); Regulatory focus theory; Product (mathematics); Customer engagement; Consumer behaviour; Cognition","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002089512,0.0003182865,0.0002219232,0.0003284556,0.0006428684,0.002925197,0.0003612745,0.0004861238,0.003838131],"category_scores_gemma":[0.0126606,0.000207606,0.0002903391,0.0001551128,0.001242548,0.001826823,0.001946248,0.0006833259,0.0003205295],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002876321,"about_ca_system_score_gemma":0.0002708242,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003221781,"about_ca_topic_score_gemma":0.0006390041,"domain_scores_codex":[0.9983479,0.001207519,0.00004536894,0.0001213363,0.0001636076,0.0001143134],"domain_scores_gemma":[0.9898499,0.007760577,0.0009403432,0.0004401013,0.0004179026,0.0005911269],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.007541997,0.003205414,0.2750801,0.003334328,0.0004552409,0.001722063,0.1561496,0.00300701,0.2160082,0.01634888,0.001615894,0.3155313],"study_design_scores_gemma":[0.0002797077,0.007306865,0.8088168,0.0006051137,0.0007204986,0.001654522,0.1075993,0.01092117,0.03603334,0.01029259,0.01545911,0.0003109727],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9909203,0.0001070266,0.003096667,0.0001381262,0.00001078653,0.00003645165,0.00001305131,0.0000297057,0.005647989],"genre_scores_gemma":[0.9974233,0.0000551661,0.001981242,0.00005281218,0.000005532191,0.00002906001,0.00001033006,0.00001136507,0.0004311916],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.003838131,"threshold_uncertainty_score":0.01283979,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01126164943333608,"score_gpt":0.2839774774458769,"score_spread":0.2727158280125408,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}