{"id":"W7097060980","doi":"","title":"Contact Centres in Canada – 2007; WRCarroll & THWagar Executive Overview","year":2010,"lang":"en","type":"article","venue":"","topic":"Outsourcing and Supply Chain Management","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Work (physics); Survey data collection; Executive summary; Work experience; Western europe","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008250189,0.0004210983,0.0002201556,0.002699827,0.003544982,0.003664213,0.001292165,0.0007305252,0.02574241],"category_scores_gemma":[0.001318954,0.000389813,0.0001656109,0.008342016,0.0006281931,0.0007172952,0.00117934,0.000716487,0.004068655],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.03465218,"about_ca_system_score_gemma":0.09814551,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.9740841,"about_ca_topic_score_gemma":0.9887536,"domain_scores_codex":[0.997793,0.00005983637,0.00005903073,0.0001324799,0.001125585,0.0008301933],"domain_scores_gemma":[0.9910499,0.0001844785,0.0003900912,0.00009685852,0.004903399,0.003375244],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"observational","study_design_scores_codex":[0.0001225227,0.0001390572,0.07927747,0.000694655,0.00001827148,0.0004664678,0.001318304,0.0004838069,0.000872049,0.002201996,0.7589537,0.1554517],"study_design_scores_gemma":[0.00001051076,0.00003926507,0.3730477,0.0001841547,0.000008161763,0.000166165,0.005267636,0.0002369152,0.0003801089,0.00005336175,0.6205783,0.00002775884],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.3244693,0.03931476,0.001256786,0.03620985,0.00217737,0.001192063,0.09497184,0.001612425,0.4987957],"genre_scores_gemma":[0.4521653,0.02940914,0.002181927,0.003821452,0.0005592772,0.0002347493,0.05319171,0.0003035751,0.4581328],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.03465218,"threshold_uncertainty_score":0.2514204,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01656601140106495,"score_gpt":0.218604124897721,"score_spread":0.2020381134966561,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}