{"id":"W7115166231","doi":"10.1155/atr/6640854","title":"The Impact of the COVID‐19 Pandemic on the Passenger Satisfaction and Service Quality of the Airport Passenger Terminal","year":2025,"lang":"en","type":"article","venue":"Journal of Advanced Transportation","topic":"Aviation Industry Analysis and Trends","field":"Economics, Econometrics and Finance","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service quality; SERVQUAL; International airport; Customer satisfaction; Service (business); Quality (philosophy); Test (biology)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001027014,0.00009778848,0.0002632505,0.00007022601,0.0002328278,0.00001797917,0.0001703741,0.00006984347,0.00004087771],"category_scores_gemma":[0.0001583503,0.00004610297,0.0002898869,0.000428363,0.00007756988,0.0001674578,0.00000480202,0.0002957862,4.798202e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000880483,"about_ca_system_score_gemma":0.00009378385,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002655431,"about_ca_topic_score_gemma":0.0007317118,"domain_scores_codex":[0.998642,0.00007877781,0.0009742428,0.0001078738,0.0001068701,0.00009029044],"domain_scores_gemma":[0.9972604,0.0003575809,0.001956606,0.0002505879,0.0001434599,0.00003139007],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001153899,0.00003437495,0.9656421,0.00002241844,0.0001740428,2.567225e-7,0.0005588392,0.01792142,0.0003420644,0.01327053,0.00009225472,0.001826312],"study_design_scores_gemma":[0.0004237317,0.00003638279,0.9892097,0.00003068066,0.00004695744,0.000002620657,0.0004634074,0.00007758338,0.0001072785,0.008747513,0.000807246,0.00004693785],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9932199,0.0002346617,0.0003822215,0.005577024,0.000201002,0.0001070643,0.00006690688,0.000002267469,0.0002089967],"genre_scores_gemma":[0.9993286,0.0002437315,0.00002102204,0.0002397206,0.00003053062,0.000004144114,0.000002620072,0.000004743179,0.000124925],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02356756,"threshold_uncertainty_score":0.1880024,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04970851798751044,"score_gpt":0.319128725985049,"score_spread":0.2694202079975386,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}