{"id":"W7124995901","doi":"10.18196/jmmr.v14i3.658","title":"The Quality of Insurance and Non-Insurance Patient Services and Their Effect on Loyalty Mediated by Patient Satisfaction","year":2025,"lang":"","type":"article","venue":"JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)","topic":"Healthcare Quality and Satisfaction","field":"Health Professions","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Patient satisfaction; Loyalty; Quality (philosophy); Service quality; Referral; Customer satisfaction; Service (business); Test (biology); Population; Quarter (Canadian coin)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001886058,0.0002835782,0.0004007431,0.0005827003,0.0005889306,0.001721319,0.0004131479,0.0007844397,0.005518358],"category_scores_gemma":[0.007280746,0.0002807996,0.001397737,0.000591203,0.0006145182,0.000558736,0.00135919,0.001288369,0.0003060653],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006920073,"about_ca_system_score_gemma":0.001266478,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008220354,"about_ca_topic_score_gemma":0.006840084,"domain_scores_codex":[0.9974046,0.001258398,0.0001505107,0.0002164767,0.0003733451,0.000596597],"domain_scores_gemma":[0.9936795,0.003046791,0.001243693,0.0002331138,0.0004261017,0.001370826],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0006832402,0.0009987898,0.9831836,0.00005906619,0.0003156056,0.00009566911,0.001237255,0.0002005948,0.0004246897,0.0004463349,0.000313295,0.01204185],"study_design_scores_gemma":[0.00001623506,0.0003692592,0.996645,0.00003636431,0.0001239809,0.00006370799,0.00135373,0.0008697219,0.0001168789,0.0002049145,0.0001905319,0.000009608503],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9980419,0.000165255,0.00009336563,0.0002629936,0.00001039001,0.00001103499,0.00006756264,0.000003772793,0.001343707],"genre_scores_gemma":[0.9993916,0.00006410895,0.00007827782,0.00007302352,0.000005529877,0.000009808164,0.00005299771,0.000001499224,0.0003232218],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.008220354,"threshold_uncertainty_score":0.01846069,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01965813363589246,"score_gpt":0.3557157391762908,"score_spread":0.3360576055403984,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}