{"id":"W7132945925","doi":"","title":"&quot;Let Me Tell You Who I Am&quot;: A Qualitative Study of Identity and Accountability in Two Electronically-monitored Call Centres","year":2013,"lang":"en","type":"dissertation","venue":"TSpace","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Toronto","funders":"","keywords":"Accountability; Call centre; Identity (music); Qualitative research; Service (business); Work (physics); Participant observation; Service provider; Perception","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01852913,0.0007431255,0.001218021,0.001803488,0.02179013,0.00699662,0.00313666,0.003365915,0.003415246],"category_scores_gemma":[0.02867502,0.001023403,0.0004986093,0.00197557,0.02545891,0.007014107,0.00742864,0.006120214,0.0007459362],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00823136,"about_ca_system_score_gemma":0.006966803,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01843007,"about_ca_topic_score_gemma":0.02928859,"domain_scores_codex":[0.9749411,0.01979081,0.0004275507,0.001079596,0.001487914,0.00227295],"domain_scores_gemma":[0.9699602,0.02170016,0.002022313,0.0009492903,0.002342025,0.003025912],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.00001649709,0.00002924384,0.0007308839,0.00004244615,0.000001174862,0.0002390069,0.9962646,0.00001928667,0.0003244792,0.0005739115,0.0003404348,0.001417985],"study_design_scores_gemma":[0.00000268747,0.00003153803,0.0006085623,0.00006517318,0.000001475487,0.00006820158,0.9944096,0.00005261928,0.0001555669,0.00018898,0.004403678,0.00001189076],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9847991,0.0003808352,0.003520634,0.005038113,0.0001096698,0.000241927,0.0001231936,0.00002674158,0.005759734],"genre_scores_gemma":[0.9932039,0.0002599494,0.001399163,0.001059538,0.00003065116,0.0003257518,0.00004575563,0.0000508004,0.00362443],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02179013,"threshold_uncertainty_score":0.0979926,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03968458590274467,"score_gpt":0.4955184877147926,"score_spread":0.4558339018120479,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}