{"id":"W7140408700","doi":"10.1109/sisimpact67725.2025.11439127","title":"AI-Enabled Intelligent Chatbot Ecosystem for Enhancing Customer Experience in Digital Banking Operations","year":2025,"lang":"","type":"article","venue":"","topic":"AI in Service Interactions","field":"Computer Science","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Impact","funders":"","keywords":"Chatbot; Customer experience; Digital ecosystem; Customer relationship management; User experience design; The Internet","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","scholarly_communication"],"consensus_categories":[],"category_scores_codex":[0.0005145979,0.0004848935,0.0005543421,0.0008586905,0.0007181779,0.003039097,0.001842188,0.0002107936,0.000555561],"category_scores_gemma":[0.0003103031,0.000504171,0.0002507617,0.002170372,0.00006143984,0.005247593,0.001020202,0.0004790473,0.0004072117],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009254104,"about_ca_system_score_gemma":0.00072902,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003294784,"about_ca_topic_score_gemma":0.0110548,"domain_scores_codex":[0.9955848,0.00007543903,0.00166652,0.001314328,0.0003884023,0.0009704648],"domain_scores_gemma":[0.9970515,0.000680897,0.0001548858,0.001184093,0.000760313,0.0001682803],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.0001286107,0.001949484,0.002419101,0.001142519,0.0003595157,0.00005344801,0.09927238,0.1199572,0.007773599,0.6702799,0.002949748,0.09371448],"study_design_scores_gemma":[0.0004626657,0.00008797477,0.00004728553,0.001298183,0.00002093869,0.00001899752,0.01094778,0.9263824,0.03130245,0.001252452,0.02758973,0.0005891726],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.03705898,0.000170766,0.9399612,0.004376777,0.00492846,0.001638691,0.0000216425,0.0001700774,0.01167342],"genre_scores_gemma":[0.9812239,0.00003251041,0.007792014,0.002455428,0.0001754926,0.0008368393,0.000008628995,0.00002760257,0.007447566],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9441649,"threshold_uncertainty_score":0.999741,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02448250937122278,"score_gpt":0.3219938210546037,"score_spread":0.2975113116833809,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}