{"id":"W7140427724","doi":"10.3126/jore.v2i1.92108","title":"Evaluating Online Government-to-Citizen E-Governance Services at Nepal Bank Limited: Digital Service Scope and Customer Satisfaction","year":2025,"lang":"","type":"article","venue":"Journal of Research in Education","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Western University","funders":"","keywords":"Service (business); Customer satisfaction; Promotion (chess); Reliability (semiconductor); Pride; Debit card; Feeling; Usability; Likert scale; Scope (computer science)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.007699623,0.0002718196,0.0005021721,0.001577766,0.0005402628,0.0009571658,0.001086066,0.0003529232,0.0003487231],"category_scores_gemma":[0.002611629,0.0002470392,0.0001036918,0.005095913,0.0002109479,0.002033585,0.0006752971,0.001590524,0.0001768982],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002250889,"about_ca_system_score_gemma":0.002551148,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0003929924,"about_ca_topic_score_gemma":0.00210342,"domain_scores_codex":[0.9917683,0.0007244339,0.00173032,0.0006639264,0.004482867,0.0006301641],"domain_scores_gemma":[0.9934853,0.001488061,0.001025807,0.0006102279,0.003024587,0.0003660519],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0006047456,0.000596794,0.4812601,0.0001286122,0.00003145166,0.000009994942,0.001193401,0.0001899506,0.002133697,0.000217252,0.003078047,0.5105559],"study_design_scores_gemma":[0.001229854,0.000442331,0.9559835,0.002432281,0.00003733356,0.0000920114,0.0161713,0.001946068,0.0003096587,0.00151155,0.0196371,0.0002070271],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9647236,0.003615435,0.00003234731,0.02805277,0.002046381,0.000575616,0.00007679353,0.00001275164,0.000864326],"genre_scores_gemma":[0.9904104,0.003095344,0.002294028,0.0007658879,0.0002753905,0.00001618822,0.000005360862,0.00001906742,0.003118342],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5103489,"threshold_uncertainty_score":0.9999982,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1434904575934312,"score_gpt":0.5116453620120192,"score_spread":0.368154904418588,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}