{"id":"W7162326747","doi":"10.63282/3117-5481/aijcst-v7i2p108","title":"Agentic AI for Zero-Touch Customer Experience: A Governance-Constrained Framework for Autonomous Service Systems","year":2025,"lang":"","type":"article","venue":"American International Journal of Computer Science and Technology","topic":"AI in Service Interactions","field":"Computer Science","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Institute on Governance","funders":"","keywords":"Customer advocacy; Service (business); Customer Service Assurance; Corporate governance; Customer retention; Customer intelligence; Customer to customer; Orchestration","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001887735,0.0005526158,0.0003711021,0.0005283963,0.001014618,0.003191873,0.001560858,0.001085607,0.00166601],"category_scores_gemma":[0.002768138,0.0003509409,0.000794869,0.0004277236,0.002376347,0.002625817,0.002874012,0.002073366,0.0003659799],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001586961,"about_ca_system_score_gemma":0.00325422,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008367648,"about_ca_topic_score_gemma":0.006329276,"domain_scores_codex":[0.9986444,0.0005430506,0.00009009754,0.0002203864,0.0003453812,0.0001566544],"domain_scores_gemma":[0.9987602,0.0004333328,0.0001352874,0.0002548629,0.0002263194,0.0001899633],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00008285959,0.0001494527,0.002098468,0.0001850237,0.00005418324,0.0003937785,0.001361109,0.2806309,0.006883944,0.6349639,0.002650416,0.07054612],"study_design_scores_gemma":[0.00001885522,0.00005772895,0.0002765815,0.00005738058,0.00002064116,0.00008827978,0.0002114892,0.8375742,0.001780077,0.1431006,0.01678753,0.00002659443],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.01107685,0.0003568653,0.9794102,0.001227003,0.00004279003,0.0001606144,0.00003361275,0.0004938462,0.007198212],"genre_scores_gemma":[0.587099,0.0007201344,0.4071853,0.0003596085,0.00006894874,0.0003661856,0.0001581615,0.00011892,0.003923878],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.008367648,"threshold_uncertainty_score":0.01663792,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01071469616130043,"score_gpt":0.3216952606713201,"score_spread":0.3109805645100197,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}