{"id":"W787107192","doi":"","title":"Can I Make A Suggestion? Your Library's Suggestion Box as an Assessment and Marketing Tool","year":2011,"lang":"en","type":"article","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Data collection; Qualitative property; Quality (philosophy); Focus group; Computer science; Data science; Knowledge management; World Wide Web; Marketing; Business; Sociology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.03112085,0.0007469697,0.0008200419,0.004925543,0.003776149,0.008821013,0.001913048,0.002721926,0.02194407],"category_scores_gemma":[0.1330196,0.0005962893,0.0005299228,0.004479753,0.003532716,0.01500621,0.003012282,0.003060127,0.008959848],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003306226,"about_ca_system_score_gemma":0.006529938,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003726342,"about_ca_topic_score_gemma":0.007812573,"domain_scores_codex":[0.9593478,0.03056542,0.002088832,0.0006069167,0.006466124,0.0009249133],"domain_scores_gemma":[0.7601999,0.1810241,0.0146513,0.00738049,0.02744267,0.009301509],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0009409572,0.001507881,0.04953327,0.002346767,0.00007053454,0.001089324,0.07725021,0.0003796573,0.0040781,0.01917698,0.2858285,0.5577977],"study_design_scores_gemma":[0.0003175312,0.001846816,0.06860482,0.004129074,0.0002420966,0.00162221,0.1902562,0.0041583,0.00593212,0.01305616,0.7087953,0.001039313],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.4394688,0.005546737,0.06903956,0.1777115,0.005451774,0.005354126,0.003119434,0.01480985,0.2794982],"genre_scores_gemma":[0.738259,0.0036687,0.1876542,0.01337841,0.001355177,0.003588891,0.0008922847,0.0009138045,0.05028956],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03112085,"threshold_uncertainty_score":0.1645848,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03267985133460139,"score_gpt":0.281559701294026,"score_spread":0.2488798499594246,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}