{"id":"W791072422","doi":"","title":"Required Scripting and Work Stress in the Call Center Environment: A Preliminary Exploration","year":2014,"lang":"en","type":"article","venue":"Journal of organizational culture, communication and conflict","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Work (physics); Scale (ratio); Workforce; CITES; Marketing; Operations management; Engineering; Geography; Economics; Economic growth","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001094124,0.00006527753,0.00009195095,0.00005229524,0.0005278021,0.00009656633,0.0002875146,0.00006866051,0.00003505751],"category_scores_gemma":[0.0004926887,0.00004688102,0.00001699129,0.0002187705,0.0001712993,0.0004355049,0.00006675599,0.0002208246,0.000002457914],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003648248,"about_ca_system_score_gemma":0.00004047791,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00001840347,"about_ca_topic_score_gemma":0.00003908968,"domain_scores_codex":[0.9984686,0.0007458454,0.000295182,0.00007228653,0.0003335785,0.00008447422],"domain_scores_gemma":[0.9990874,0.000251244,0.000266628,0.0001332932,0.0002086679,0.00005277758],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001007491,0.0005704525,0.1459732,0.00002458118,0.00005002716,0.000002563878,0.2151871,0.000176868,0.000503453,0.6282976,0.005455233,0.003658129],"study_design_scores_gemma":[0.002656657,0.0002981248,0.3528995,0.000943055,0.00009326857,0.0000639296,0.05649108,0.0002990047,0.000151695,0.0311156,0.5545276,0.0004604905],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7776792,0.01563616,0.006645442,0.1548885,0.0006233091,0.001422529,0.00004267445,0.00007277739,0.04298944],"genre_scores_gemma":[0.9941409,0.003299108,0.001309479,0.0007704006,0.0001092468,0.000003532827,0.00002987421,0.000006224107,0.0003311906],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.597182,"threshold_uncertainty_score":0.405948,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03916362048957541,"score_gpt":0.2968307574904329,"score_spread":0.2576671370008575,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}