{"id":"W950370557","doi":"","title":"CANADIAN COMPANY CUTS TO THE CHASE: BETTER CUSTOMER SERVICE","year":2002,"lang":"en","type":"article","venue":"Machine design","topic":"Law, logistics, and international trade","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Customer service; Marketing; Operations management; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001416787,0.000487242,0.0002428646,0.001759556,0.01237715,0.0120122,0.00112798,0.003722386,0.05068209],"category_scores_gemma":[0.00412895,0.0003199476,0.0003273695,0.003329373,0.003983269,0.003069682,0.001568458,0.00287779,0.003058549],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.08589682,"about_ca_system_score_gemma":0.110081,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.9735739,"about_ca_topic_score_gemma":0.992431,"domain_scores_codex":[0.9976721,0.0002358371,0.00002816691,0.0001621687,0.00123167,0.0006699442],"domain_scores_gemma":[0.9978722,0.0001672709,0.00007896325,0.00009649099,0.001202645,0.0005823937],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001089177,0.00005388888,0.003904344,0.0001209089,0.00001210685,0.0001516274,0.002297324,0.0008512547,0.0005970467,0.1912976,0.6992134,0.1013915],"study_design_scores_gemma":[0.00002691457,0.00003125205,0.01355113,0.0001483076,0.00002478132,0.00009569066,0.005382207,0.001169656,0.0006559137,0.01233125,0.9665167,0.00006634597],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.0518811,0.006765466,0.002922807,0.1607794,0.002357351,0.00006829689,0.001191946,0.0005593658,0.7734744],"genre_scores_gemma":[0.5595697,0.00549398,0.006941267,0.02506646,0.0005231579,0.00003879002,0.0008778053,0.0003803455,0.4011085],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.08589682,"threshold_uncertainty_score":0.623228,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0510766005150701,"score_gpt":0.22648540081743,"score_spread":0.1754088003023599,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}