Class and the Service Encounter: New Approaches to Inequality in the Service Work‐place
Bibliographic record
Abstract
Abstract In recent decades, scholars of service work have generated many new insights about the organization of work, but in the process one of the traditional concerns of industrial sociology – class – became relatively marginal. However, recent studies of interactive service work have begun to reconceptualize the service encounter as an important site where class‐based entitlements and interactive expectations are created. These analyses attempt to make linkages between the “status” encounters in service interactions and the larger, socio‐economic inequalities associated with class. The renewed interest in class in the (service) workplace may be attributable in part to the growing influence of Bourdieu in North American sociology as well as a burgeoning literature on consumers and consumption, allowing for new approaches that consider service worker‐customer interactions as integral to the construction of classed cultures of consumption and entitlement.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.005 | 0.009 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.000 |
| Bibliometrics | 0.006 | 0.004 |
| Science and technology studies | 0.006 | 0.034 |
| Scholarly communication | 0.010 | 0.011 |
| Open science | 0.002 | 0.011 |
| Research integrity | 0.002 | 0.003 |
| Insufficient payload (model declined to judge) | 0.009 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".