Can I Make A Suggestion? Your Library Suggestion Box as an Assessment Tool
Bibliographic record
Abstract
Libraries are increasingly using quantitative and qualitative research methods to assess the quality of their resources and services. This can include collecting survey data and conducting focus groups and patron interviews. While these forms of data collection are considered standard assessment tools, libraries already have a rich collection of data available to them through their suggestion boxes – one of the most longstanding methods to determine how well your library is doing. A survey of Canadian academic libraries was conducted to gain some insight into the prevalence of the suggestion box, how libraries were managing them in their day to day operations, and whether the collected data was mined for any decision-making purposes. The authors provide recommendations on how libraries can analyze their suggestion box data to improve services and engage more effectively with their users.
Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.
How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.065 | 0.272 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.005 | 0.004 |
| Science and technology studies | 0.004 | 0.004 |
| Scholarly communication | 0.009 | 0.015 |
| Open science | 0.003 | 0.005 |
| Research integrity | 0.003 | 0.004 |
| Insufficient payload (model declined to judge) | 0.016 | 0.009 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".