Rethinking Government-Public Relationships in a Digital World
Bibliographic record
Abstract
Many have argued that new electronic technologies have the potential to transform how governments relate to users of public services. This article explores the limits of e-government as it is being conceived by testing it against three service recipient models: customer, client, and citizen. We argue that despite the opportunities that electronically-based service transformations present for enhancing democratic citizen engagement and the power of clients, the market-inspired customer image is likely to emerge as the most powerful way in which service recipients are characterized and addressed. The business architecture of e-government being installed today in the pursuit of better customer relationship management may also represent a decreasingly attractive medium for client empowerment and democratic interactions between service recipients and government.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.006 | 0.010 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.008 | 0.024 |
| Scholarly communication | 0.016 | 0.018 |
| Open science | 0.001 | 0.010 |
| Research integrity | 0.003 | 0.003 |
| Insufficient payload (model declined to judge) | 0.009 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".