Online help system design based on the situated action theory
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
Nowadays, different forms of assistance are available in interactive computer-based systems. However, current online help systems, which correspond to the main components of online assistance, often are unsuccessful in providing support to users. The help that is offered is not well-suited to the problem the users encounter and to the particular needs they have. This paper reports on a new approach to online help system design based on the situated action theory. The approach has been implemented in a system called AIDE. The system has been evaluated with 15 subjects having to do programming tasks in C++, and compared to the online help available in the programming environment they were using and on the Web. The main results show that the assistance provided by AIDE was three times as effective as the two other forms of assistance to help in defining the problem, and twice as effective to help in resolving it. Results also show that with the AIDE system, students had much less recourse to human assistance when trying to complete their tasks.
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Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.000 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.000 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.000 | 0.000 |
| Open science | 0.001 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it