Relationship between Internal Marketing and Service Quality with Customers' Satisfaction
Why this work is in the frame
A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.
Bibliographic record
Abstract
This study aims at investigating the relationship between internal marketing and service quality to customers'satisfaction in Jordan commercial banks, through answering the following questions: Do commercial banks inJordan apply the appropriate concept of internal marketing? What are the possible procedures that can be appliedin the banking sector? Is there any relationship between bank services quality and customer satisfaction?In order to achieve the study objectives, two questionnaires were designed and distributed over two samples ofJordan bank employees and customers totaling (231) and (384) respectively. The questionnaires were collectedand analyzed by using the SPSS. The study's conclusions are as follows:-Study's sample attitudes were positive towards internal marketing (service culture, human resourcesdevelopment, motives system and rewards) totaling (0.5693) more than virtual mean-Study's sample evaluations were positive towards internal marketing procedures from employees perspectivessince its mean is more than the virtual mean (3), totaling (0.6935).-Study's sample attitudes were positive towards banking service quality represented by (tangibility, reliability,responsiveness, assurance, empathy), since evaluations before benefiting from the banking service were (3.566)i.e. (0.566) more than the virtual mean, while after benefiting, the evaluations were (0.778) more that the virtualmean.
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Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.007 | 0.003 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.000 | 0.000 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.000 | 0.001 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.000 | 0.000 |
| Insufficient payload (model declined to judge) | 0.000 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it