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Record W2142819178 · doi:10.1287/ited.2013.0119

The Appointment Scheduling Game

2014· article· en· W2142819178 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.
aboutThe title or abstract carries a Canadian signal from the geographic lexicon.

Bibliographic record

VenueINFORMS Transactions on Education · 2014
Typearticle
Languageen
FieldHealth Professions
TopicHealthcare Operations and Scheduling Optimization
Canadian institutionsUniversity of British Columbia
Fundersnot available
KeywordsComputer scienceScheduling (production processes)Operations researchHealth careMarkov decision processOperations managementMarkov processEngineering

Abstract

fetched live from OpenAlex

This paper describes the appointment scheduling game (ASG), an easy to use teaching tool that reveals the challenges in managing advance patient scheduling systems, and also provides an introduction to simulation and decision analysis. In addition to describing the game, the paper provides recommendations on how to play it, student questions and suggested answers, and a Markov decision process (MDP) formulation. The ASG simulates a system in which daily patient appointment requests, which are characterized by their urgency level, arrive randomly. Daily service capacity is limited. Students playing the game assume the role of a scheduling clerk who must assign appointment dates to these requests without knowing future demand. They are left to discover the need for performance metrics, data collection, and strategy formulation. An attractive feature of the game is that it requires only a printed one-month calendar, multicolored poker chips, and a standard six-sided die. Although the game is primarily aimed at undergraduate and graduate operations students, it also can be used to introduce a range of MDP concepts to advanced operations research students. The game has been used successfully in several courses at the University of British Columbia including “Managing Health Care System Operations” (MBA), “Managing Patient Flow” (executive MBA in healthcare) and “Logistics and Operations Management” (undergraduate). It has also been used by colleagues at the University of Ottawa, McGill University, and the University of Michigan.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesScience and technology studies, Insufficient payload (model declined to judge)
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Other design · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.912
Threshold uncertainty score1.000

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0030.000
Scholarly communication0.0000.000
Open science0.0000.000
Research integrity0.0000.001
Insufficient payload (model declined to judge)0.0000.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.028
GPT teacher head0.388
Teacher spread0.360 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it