Service Selection Based on Customer Rating of Quality of Service Attributes
Bibliographic record
Abstract
Selecting the optimal service from a set of functionally equivalent services is non-trivial. Previous research has addressed this issue making use of Quality of Service (QoS) attributes of the candidate services. In doing this, researchers have however assumed that the customers' preference of the various QoS attributes varies linearly with the actual attribute values. In this work, we put forward a technique that overcomes this restriction and compares functionally equivalent services on the basis of the customers' perception of the QoS attributes rather than the actual attribute values. We utilize the 'mid-level splitting' method to track the customer's preference vis-a-vis the actual attribute values. Further, we utilize the 'Hypothetical Equivalents and In equivalents Method' to assign weights, reflecting the importance, to the attributes on the basis of the customer preference. The whole procedure is demonstrated using a simple running example.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.002 | 0.010 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.000 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.002 | 0.001 |
| Open science | 0.001 | 0.000 |
| Research integrity | 0.001 | 0.000 |
| Insufficient payload (model declined to judge) | 0.003 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".