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Record W2325107314 · doi:10.1016/j.jom.2016.03.002

Professional service supply chains⋆

2016· article· en· W2325107314 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueJournal of Operations Management · 2016
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicService and Product Innovation
Canadian institutionsUniversité du Québec à Montréal
Fundersnot available
KeywordsConceptualizationPerspective (graphical)Service (business)Set (abstract data type)Dual (grammatical number)Supply chainComputer scienceProduct (mathematics)SociologyService providerService systemReflection (computer programming)Knowledge managementBusinessPublic relationsMarketingPolitical scienceArtificial intelligence

Abstract

fetched live from OpenAlex

Abstract Professional service (PS) exchanges are seldom narrowly bounded in time and space. This conceptual paper discusses prolonged PS sequences involving different professionals and different types of professionals. It is framed by the dual concepts of service episodes, representing the client's perspective and experience, and PS supply chains, that is, organized sequences of professional, clerical, and technical services explicitly set up to provide specific results, such as producing a financial product, designing a house, or replacing a hip. Four illustrative, empirically inspired situations are used to characterize episodes and supply chains. Each exemplar, two each from the health and social work sectors, is real and draws on publicly available data. The richness of the public information is a reflection of the fact that each is some form of failure or “disaster” (Altay and Ramirez, 2010). This dual conceptualization leads to a holistic perspective obtained by using the complex adaptive systems framework (Dooley and Van de ven, 1999, Levin, 1998) as a lens. The paper concludes with a discussion of the dynamics of such service systems and some proposals for a research agenda.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.786
Threshold uncertainty score0.853

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0000.000
Scholarly communication0.0000.002
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0010.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.018
GPT teacher head0.245
Teacher spread0.227 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it