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Enhancing Online Performance through Website Content and Personalization

2011· article· en· W2541647383 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueJournal of Computer Information Systems · 2011
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsBrock University
Fundersnot available
KeywordsPersonalizationWebsite designStructural equation modelingSample (material)BusinessCustomer satisfactionComputer scienceMarketingWorld Wide Web

Abstract

fetched live from OpenAlex

A number of frameworks have been prescribed for online retailers, but still there exists little consensus regarding the amount of information and the level of customization needed to optimize customers' satisfaction and their purchase intention, and thereby increase sales performance. Against this backdrop, this study aims to contribute to the current practical and theoretical discussions regarding the most effective ways to design and implement online retailers' website features by empirically examining the interplay between information content and website personalization, and their individual and interactive impact on performance. By applying Structural Equation Modeling analysis to a sample of the top US retailers' websites, we find that simply providing a large number of information content features to online customers is not enough for companies looking to motivate customers to purchase. However, information that is targeted to an individual customer influences customer satisfaction and purchase intention; customer satisfaction, in turn, serves as a driver to the retailer's online sales performance.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.343
Threshold uncertainty score0.545

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0000.000
Scholarly communication0.0000.008
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.069
GPT teacher head0.235
Teacher spread0.167 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it