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Record W2543253245 · doi:10.1287/msom.2016.0591

Strategic Idleness and Dynamic Scheduling in an Open-Shop Service Network: Case Study and Analysis

2016· article· en· W2543253245 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueManufacturing & Service Operations Management · 2016
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicAdvanced Queuing Theory Analysis
Canadian institutionsUniversity of Toronto
Fundersnot available
KeywordsComputer scienceScheduling (production processes)MacroService providerService (business)Operations researchWorkstationOpen shopDynamic priority schedulingOperations managementQuality of serviceFlow shop schedulingBusinessComputer networkMarketing

Abstract

fetched live from OpenAlex

This paper, motivated by a collaboration with a healthcare service provider, focuses on stochastic open-shop service networks with two objectives: more traditional macrolevel measures (such as minimizing total system time or minimizing total number of tardy customers) and the atypical microlevel measure of reducing the incidents of excessively long waits at any workstation within the process. While work-conserving policies are optimal for macrolevel measures, scheduling policies with strategic idleness (SI) might be helpful for microlevel measures. Using the empirical data obtained from the service provider, we provide statistical evidence that SI is used by its schedulers to manage the macro- and microlevel measures. However, the company has no specific rules on implementing SI and the schedulers make decisions based on their own experience. Our primary goal is to develop a systematic framework for the joint usage of SI with dynamic scheduling policies (DSPs). We suggest to use threshold-based policies to intelligently combine SI and DSPs and show that the resulting policies provide an efficient way to simultaneously address both macro- and microlevel measures. We build two simulation models: one based on empirical data and one based on a randomly generated open-shop network. We use both models to demonstrate that an open-shop service network can be systematically and effectively managed to deliver improved service level by using SI.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesMeta-epidemiology (narrow), Scholarly communication
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Simulation or modeling · Consensus signal: Simulation or modeling
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.164
Threshold uncertainty score1.000

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0010.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.002
Science and technology studies0.0010.000
Scholarly communication0.0020.003
Open science0.0010.001
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.028
GPT teacher head0.284
Teacher spread0.255 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it