Learning to Ask: Conversational Product Search via Representation Learning
Bibliographic record
Abstract
Online shopping platforms, such as Amazon and AliExpress, are increasingly prevalent in society, helping customers purchase products conveniently. With recent progress in natural language processing, researchers and practitioners shift their focus from traditional product search to conversational product search. Conversational product search enables user-machine conversations and through them collects explicit user feedback that allows to actively clarify the users’ product preferences. Therefore, prospective research on an intelligent shopping assistant via conversations is indispensable. Existing publications on conversational product search either model conversations independently from users, queries, and products or lead to a vocabulary mismatch. In this work, we propose a new conversational product search model, ConvPS, to assist users in locating desirable items. The model is first trained to jointly learn the semantic representations of user, query, item, and conversation via a unified generative framework. After learning these representations, they are integrated to retrieve the target items in the latent semantic space. Meanwhile, we propose a set of greedy and explore-exploit strategies to learn to ask the user a sequence of high-performance questions for conversations. Our proposed ConvPS model can naturally integrate the representation learning of the user, query, item, and conversation into a unified generative framework, which provides a promising avenue for constructing accurate and robust conversational product search systems that are flexible and adaptive. Experimental results demonstrate that our ConvPS model significantly outperforms state-of-the-art baselines.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.004 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.000 | 0.001 |
| Scholarly communication | 0.001 | 0.003 |
| Open science | 0.002 | 0.002 |
| Research integrity | 0.002 | 0.003 |
| Insufficient payload (model declined to judge) | 0.003 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".