Customer Scheduling in Large Service Systems Under Model Uncertainty
Bibliographic record
Abstract
In the realm of many-server service systems, scheduling often necessitates the use of simplifying assumptions regarding service times to facilitate model development. However, empirical observations indicate that these assumptions may not accurately mirror real-world situations. In their paper titled “Customer Scheduling in Large Service Systems Under Model Uncertainty,” Chai, Sun, and Abouee-Mehrizi introduce an innovative approach to assist decision makers in devising high-quality scheduling policies for large service systems. This approach involves optimizing against an imaginary adversary through a robust control framework that is based on a manageable and simplified model. The imaginary adversary’s role is to exploit the potential vulnerabilities of a scheduling rule by dynamically perturbing the simplified model within an uncertainty set. This uncertainty set can be estimated using data-driven methods. Extensive numerical experiments, including a case study utilizing a data set from a U.S. call center, provide substantial evidence supporting the effectiveness of our framework.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.004 | 0.016 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.000 | 0.001 |
| Science and technology studies | 0.001 | 0.002 |
| Scholarly communication | 0.002 | 0.002 |
| Open science | 0.001 | 0.001 |
| Research integrity | 0.001 | 0.002 |
| Insufficient payload (model declined to judge) | 0.001 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".