Do LLMs Meet the Needs of Software Tutorial Writers? Opportunities and Design Implications
Bibliographic record
Abstract
Creating software tutorials involves developing accurate code examples and explanatory text that engages and informs the reader. Large Language Models (LLMs) demonstrate a strong capacity to generate both text and code, but their potential to assist tutorial writing is unknown. By interviewing and observing seven experienced writers using OpenAI playground as an exploration environment, we uncover design opportunities for leveraging LLMs in software tutorial writing. Our findings reveal background research, resource creation, and maintaining quality standards as critical areas where LLMs could significantly assist writers. We observe how tutorial writers generated tutorial content while exploring LLMs’ capabilities, formulating prompts, verifying LLM outputs, and reflecting on interaction goals and strategies. Our observation highlights that the unpredictability of LLM outputs and unintuitive interface design contributed to skepticism about LLM’s utility. Informed by these results, we contribute recommendations for designing LLM-based tutorial writing tools to mitigate usability challenges and harness LLMs’ full potential.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.022 | 0.131 |
| Meta-epidemiology (narrow) | 0.001 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.002 | 0.002 |
| Scholarly communication | 0.006 | 0.009 |
| Open science | 0.002 | 0.004 |
| Research integrity | 0.002 | 0.002 |
| Insufficient payload (model declined to judge) | 0.005 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".