Insights from User Reviews to Improve Suicide Prevention Apps: A Machine Learning and Thematic Analysis-Based Approach
Bibliographic record
Abstract
In this study, we conducted a comprehensive evaluation of user reviews of suicide prevention apps using machine learning (ML) and thematic analysis to assess usability and user experience. Given the critical public health issue of suicide, mobile applications have emerged as potential intervention tools. However, user perspectives are underexplored. Our analysis encompassed user reviews from 39 suicide prevention apps, totaling 110,338 reviews. We employed natural language processing for sentiment analysis and implemented five ML classifiers with Random Forest achieving the highest F1 score (87.19%). The thematic analysis revealed seven negative themes including access to therapy and privacy concerns, alongside five positive themes such as app functionality and user engagement. This research quantitatively and qualitatively evaluates user sentiments, providing insights that can guide developers and policymakers in enhancing the design of suicide prevention apps, thereby addressing mental health challenges in the digital landscape.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.028 | 0.074 |
| Meta-epidemiology (narrow) | 0.001 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.001 |
| Bibliometrics | 0.009 | 0.005 |
| Science and technology studies | 0.002 | 0.001 |
| Scholarly communication | 0.004 | 0.005 |
| Open science | 0.001 | 0.003 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.001 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".