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Record W4409796734 · doi:10.1109/comst.2025.3564333

A Survey on Large Language Models for Communication, Network, and Service Management: Application Insights, Challenges, and Future Directions

2025· article· en· W4409796734 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueIEEE Communications Surveys & Tutorials · 2025
Typearticle
Languageen
FieldComputer Science
TopicService-Oriented Architecture and Web Services
Canadian institutionsConcordia UniversityÉcole de Technologie Supérieure
Fundersnot available
KeywordsComputer scienceService (business)Data scienceKnowledge managementManagement scienceProcess managementBusinessEngineeringMarketing

Abstract

fetched live from OpenAlex

The rapid evolution of communication networks in recent decades has intensified the need for advanced Network and Service Management (NSM) strategies to address the growing demands for efficiency, scalability, enhanced performance, and reliability of these networks. Large Language Models (LLMs) have received tremendous attention due to their unparalleled capabilities in various Natural Language Processing (NLP) tasks and generating context-aware insights, offering transformative potential for automating diverse communication NSM tasks. Contrasting existing surveys that consider a single network domain, this survey investigates the integration of LLMs across different communication network domains, including mobile networks and related technologies, vehicular networks, cloud-based networks, and fog/edge-based networks. First, the survey provides foundational knowledge of LLMs, explicitly detailing the generic transformer architecture, general-purpose and domain-specific LLMs, LLM model pre-training and fine-tuning, and their relation to communication NSM. Under a novel taxonomy of network monitoring and reporting, AI-powered network planning, network deployment and distribution, and continuous network support, we extensively categorize LLM applications for NSM tasks in each of the different network domains, exploring existing literature and their contributions thus far. Then, we identify existing challenges and open issues, as well as future research directions for LLM-driven communication NSM, emphasizing the need for scalable, adaptable, and resource-efficient solutions that align with the dynamic landscape of communication networks. We envision that this survey serves as a holistic roadmap, providing critical insights for leveraging LLMs to enhance NSM.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.003
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesMeta-epidemiology (narrow)
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Not applicable · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.840
Threshold uncertainty score1.000

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0030.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0010.000
Scholarly communication0.0000.000
Open science0.0020.001
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.030
GPT teacher head0.286
Teacher spread0.256 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it