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Record W4413948625 · doi:10.1080/0960085x.2025.2548543

Phishing detection in multitasking contexts: the impact of working memory load, goal activation, and message framing cue on detection performance

2025· article· en· W4413948625 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.
fundA Canadian funder is recorded on the work.

Bibliographic record

VenueEuropean Journal of Information Systems · 2025
Typearticle
Languageen
FieldDecision Sciences
TopicPersonal Information Management and User Behavior
Canadian institutionsMcMaster University
FundersSocial Sciences and Humanities Research Council of Canada
KeywordsHuman multitaskingComputer scienceFraming (construction)Information systems securityCognitive psychologyPsychologyComputer securityInformation systemManagement information systemsEngineering

Abstract

fetched live from OpenAlex

Phishing, a prevalent cyber threat leveraging social engineering, poses significant challenges in the digital landscape. Despite advancements in security technologies, phishing continues to exploit human vulnerabilities, underscoring the need to understand how individuals detect such attacks. Existing research often assumes phishing detection occurs in isolation, overlooking real-world multitasking contexts where competing cognitive demands can hinder detection. This study fills this gap by examining phishing detection in the multitasking context and theorizing the relevant cognitive mechanisms and phishing-specific factors that influence phishing detection performance. Drawing on the memory-for-goals theory, we investigate the effects of working memory load (WML) from the primary task, goal activation (GA) towards phishing detection on performance, and message framing of phishing attacks. Findings from two online experiments reveal that increased WML impairs detection accuracy, while GA improves performance and reduces the negative impact of WML; furthermore, GA plays a more significant role in gain-framed phishing emails compared to loss-framed ones. Our research shifts the focus from message characteristics to the influence of multitasking on phishing detection. The results highlight the need for context-aware interventions that better align with real-world user behaviour, which provides a foundation for designing more effective phishing defences in multitasking digital environments.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.009
metaresearch head score (Gemma)0.001
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Other design · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.871
Threshold uncertainty score0.558

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0090.001
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.001
Science and technology studies0.0000.000
Scholarly communication0.0010.004
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.083
GPT teacher head0.346
Teacher spread0.263 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it