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Record W4417123427 · doi:10.1177/02761467251398717

Reimagining Human-AI Relationships: A Positive Future for Chatbots, Social AI, and the Phygital Self

2025· article· en· W4417123427 on OpenAlexaff
Aaron Ahuvia, Petter Bae Brandtzæg, Bernadett Köles, Margherita Pagani, Arvind Malhotra, Elif Izberk‐Bilgin, Silvia Cacho-Elizondo, Mainak Sarkar, Russell W. Belk

Bibliographic record

VenueJournal of Macromarketing · 2025
Typearticle
Languageen
FieldComputer Science
TopicAI in Service Interactions
Canadian institutionsYork University
Fundersnot available
KeywordsAffect (linguistics)NarrativeMacromarketingTheme (computing)Consumption (sociology)CreativityPoint (geometry)

Abstract

fetched live from OpenAlex

There are many valid concerns about Artificial Intelligence (AI) that must be taken seriously. However, historically, technological progress has sometimes led to unexpected benefits. This essay begins with an imaginative fictional future-history, followed by an academic discussion. The fictional narrative acts as a jumping-off point for exploring the potential benefits of social AI, or AI that interact socially with humans, (e.g., ChatGPT, Claude, Grok etc) in three areas: (1) social AI agents as relationship partners, (2) how our interactions with AI might affect our human relationships, and (3) social AI's influence on shaping self-identity. Consistent with macromarketing, we examine how social AI in marketing might affect people's lives far beyond the economic sphere. And in keeping with the theme of this special issue on phygital marketing, we conclude with suggestions on how these dynamics could impact phygital (physical and digital) marketing strategies and consumption trends.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.004
metaresearch head score (Gemma)0.005
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Theoretical or conceptual · Consensus signal: Theoretical or conceptual
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.014
Threshold uncertainty score0.024

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0040.005
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.001
Science and technology studies0.0060.026
Scholarly communication0.0140.021
Open science0.0010.006
Research integrity0.0030.004
Insufficient payload (model declined to judge)0.0070.001

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.010
GPT teacher head0.305
Teacher spread0.295 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designTheoretical or conceptual
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations3
Published2025
Admission routes1
Has abstractyes

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