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4,299,418 works, Canadian by any of four routes.

Every filter state is a URL; the URL is the query; the query is citable via /q/⟨hash⟩. The page, the API and the export parse the same parameters.

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The current cohort, streamed from the database: every work column, the machine labels, the provisional scores, and the per-row validation status. Exports are capped at 100,000 rows. Mints a permanent /q/ link for this exact query. The same filters always produce the same link, whoever asks.

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Customer Service Quality and Loyalty
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Direct Codex and Gemma labels are unvalidated and sparse. Distilled predictions cover the full frame and are also unvalidated. Choose the evidence source explicitly; absence of a direct label is never a negative label.

affaffiliation
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venuejournal
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The four routes compose: require the funder route and exclude affiliation to get the funder-only stratum no affiliation-based frame ever sees.

1,467 results · 1 filter active ·
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20002025
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Machine labels · sparse coverage
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An unlabeled work is unknown, not a negative. Label coverage is reported on every query.
1,467 works in the cohort · of 4,299,418page 1 of 30

Labels cover 2 of 1,467 works in this cohort. The rest are unlabeled, which is not a negative label: the label table is sparse today and grows as labeling rounds land.

Distilled predictions cover 1,467 of 1,467 works in this cohort. Predictions are machine_predicted_unvalidated teacher distillation outputs. Candidate is the union; consensus is the intersection.

affunlabeled
Customer Value Creation: A Practical Framework
J. Brock Smith, Mark Colgate
2007· article· en· The Journal of Marketing Theory and Practice· Business, Management and Accounting
distilled prediction:candidate · metaresearchconsensus · metaresearch
992
citations
affno abstractunlabeled
A Three-Component Model of Customer to Service Providers
Harvir S. Bansal, Pauline Irving, Shirley Taylor
2004· article· en· Journal of the Academy of Marketing Science· Business, Management and Accounting
distilled prediction:candidate · noneconsensus · none
928
citations
affunlabeled
When Does Commitment Lead to Loyalty?
Gordon Fullerton
2003· article· en· Journal of Service Research· Business, Management and Accounting
distilled prediction:candidate · insufficient_payloadconsensus · insufficient_payload
856
citations
affunlabeled
A review of twenty years of SERVQUAL research
Riadh Ladhari
2009· review· en· International Journal of Quality and Service Sciences· Business, Management and Accounting
distilled prediction:candidate · noneconsensus · none
821
citations
affunlabeled
Customer‐perceived value in industrial contexts
Jozée Lapierre
2000· article· en· Journal of Business and Industrial Marketing· Business, Management and Accounting
distilled prediction:candidate · insufficient_payloadconsensus · none
683
citations
affunlabeled
Customer value propositions in business markets.
James C. Anderson, James A. Narus, Wouter van Rossum
2006· article· en· PubMed· Business, Management and Accounting
distilled prediction:candidate · noneconsensus · none
638
citations
affunlabeled
Service Customization Through Employee Adaptiveness
Kevin P. Gwinner, Mary Jo Bitner, Stephen Brown, Ajith Kumar
2005· article· en· Journal of Service Research· Business, Management and Accounting
distilled prediction:candidate · insufficient_payloadconsensus · none
421
citations
affunlabeled
Alternative measures of service quality: a review
Riadh Ladhari
2008· review· en· Managing Service Quality· Business, Management and Accounting
distilled prediction:candidate · metaepi_narrow+insufficient_payloadconsensus · metaepi_narrow
398
citations
affunlabeled
The validity of the SERVQUAL and SERVPERF scales
François A. Carrillat, Fernando Jaramillo, Jay Prakash Mulki
2007· article· en· International Journal of Service Industry Management· Business, Management and Accounting
distilled prediction:candidate · noneconsensus · none
386
citations
affvenueaboutunlabeled
Critical Success Factors of CRM Technological Initiatives
Anne‐Marie Croteau, Peter Li
2003· article· fr· Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration· Business, Management and Accounting
distilled prediction:candidate · metaresearch+metaepi_narrow+sts+scholarly_communication+insufficient_payloadconsensus · sts
359
citations
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