Producing Comfort: Risk, Anxiety and Trust in the Development of an IS Offshoring Relationship
Notice bibliographique
Résumé
In this paper we explore the notion of anxiety and its management in the context of a model of offshore software development that is becoming increasingly common in the contemporary world. In particular, we have focused on the important question of how comfort is produced in circumstances that may involve high risk and a very opaque development processes, which are inherently difficult to monitor, not least because of issues associated with geographical and cultural separation. The paper is based on an ongoing in-depth, longitudinal, interpretive study of the development of an offshore IT sourcing relationship between a small Irish financial services firm (NetTrade) and a large Indian software development company (IndiaSoft) with an extensive global presence. The case focuses on a crucial 18 month period in NetTrade’s commercial evolution, during which a decision was made to outsource the development of a replacement for their core technology to one of IndiaSoft’s offshore development centers in India City. Specifically, we examine the ongoing implementation process as it unfolded; from NetTrade’s initial decision to look for a suitable vendor, through the development of the NetTrade-IndiaSoft relationship, to the delivery of the first major component of the system. The paper makes empirical and conceptual contributions. With respect to the former, we present a more in-depth, granular, and longitudinal processual account of an outsourcing relationship than is common in the extant literature. Furthermore, the case presented is somewhat distinctive because of the Ireland-India relationship and the fact that it involves a large vendor and a very small client firm. Finally, the perception on both client and vendor sides that the relationship was Global Information Technology Issues 2 Twenty Eighth International Conference on Information Systems, Montreal 2007 very successful, meant that informants were not afraid to speak candidly about the project dynamics; providing us with the opportunity to do a detailed anatomy of, what was for the most part, a well managed project. From a conceptual point of view, we draw on the extensive literature on risk and trust to synthesize a distinctive perspective that enables us to problematise and shed light on some crucial, yet intangible and often overlooked, aspects of offshoring practice. In particular, we aim to make visible the ‘relationship work’ required to develop and sustain the outsourcing partnership over time and geography.
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Scores Codex et Gemma par catégorie
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,012 | 0,001 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,000 | 0,000 |
| Bibliométrie | 0,000 | 0,000 |
| Études des sciences et des technologies | 0,000 | 0,000 |
| Communication savante | 0,000 | 0,002 |
| Science ouverte | 0,000 | 0,000 |
| Intégrité de la recherche | 0,000 | 0,000 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,000 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
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score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
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