Vonage: An Opportunity in the Telecommunication Industry
Notice bibliographique
Résumé
CASE DESCRIPTION The primary subject matter of this case concerns the opportunities and challenges faced by one of the largest Voice over Internet Protocol (VoIP) providers, Vonage. Both the internal, external and SWOT analysis from the case help explain where the opportunities and challenges are. The case also selected appropriate business-level strategy by Vonage. Productions offered by Vonage included different calling plans--domestic, international and small business plans. Those plans also have different features such as visual voicemail, 411 calling, caller ID, call waiting, call forwarding, do not disturb, and many others. The levels of difficulty in this case are 4--senior capstone classes and 5--first year of graduate classes. The case is designed to be taught in 2 hours, and 4 hours of outside preparations by students. CASE SYNOPSIS Vonage is a Voice over Internet Protocol (VoIP) provider and a telecommunication industry leader. They offered the alternative to the traditional telephone industry to individual, small, large business and global internet connection. Vonage started its business in 2001 and the company was founded in Edison, New Jersey. The mission of Vonage was helping people communicate when, where and how they choose. In March of 2002, Vonage signed its first customers. During one year's time, calls completed over Vonage's network increased from 5 million to 107 million. Vonage became a market pioneer as offering the first ever VoIP service in the year of 2003. One year after, Vonage became a leader both domestically and internationally in the industry. Soon after its establishment the company realized rapid growth and expanded successfully. However, the telecommunication industry which Vonage involved needs new technology, requires broadband connection, and customer service. After much thought and consulting views, CEO Michael Snyder decided that certain percentage of income will use to improve the R&D and they will pay attention to increase the quality of the customer service. By this way, he hopes Vonage could attract more customers and keep the leading position in the industry. COMPANY OVERVIEW AND MISSION STATEMENT Vonage is a Voice over Internet Protocol (VoIP) provider and a pioneer in telecommunication industry. Vonage's mission was helping people communicate when, where and how they choose. They provide an alternative to the standard telephone industry to any person or small business with a broadband Internet connection. It allows the user to talk to anyone at any location by using their Internet connection rather than their standard telephone service. The culture of Vonage is creativity, passion, and revolution. According to the cultural statement on their Website, Mediocrity is our enemy. Status quo is the bad guy. New ideas are our allies. Awesome is the guide. This is bigger than any one of us. Together, we will break through and transform the world as we know it. Jeffrey Citron and a number of others who provided venture capital founded it in 2001. They signed up their first residential customer in 2002 and officially launched in March of that year. There were 5 million calls completed over their network in the first year and 107 million in their second year. In 2003, Vonage began offering the first ever VoIP 911 call platform. In 2004, Vonage was offered in Circuit City stores nationwide, making it the first ever VoIP service available through retail locations. Vonage also successfully launched in Canada that year. There were 539 million calls completed over the network in 2004. In 2005, Vonage launched a Wi-Fi phone, allowing it to branch out into the mobile phone market. They completed over 2 billion phone calls in this year. The V-Phone was launched in 2006, officially introducing Vonage to the mobile phone market. They also acquired three key patents from Digital Packet Licensing Inc. in 2006. They completed more than 8 billion calls in this one year alone. …
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Prédiction distillée sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Apprise à partir de 10 348 étiquettes directes de Codex et de 10 348 étiquettes directes de Gemma. Le mode candidate est l'union des têtes enseignantes seuillées; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont ni des étiquettes humaines ni des étiquettes directes de modèles de pointe.
Scores Codex et Gemma par catégorie
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,001 | 0,000 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,000 | 0,000 |
| Bibliométrie | 0,000 | 0,000 |
| Études des sciences et des technologies | 0,000 | 0,000 |
| Communication savante | 0,000 | 0,000 |
| Science ouverte | 0,001 | 0,000 |
| Intégrité de la recherche | 0,000 | 0,001 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,000 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
machine, non validéePrédiction automatique; un appel candidat d’une seule tête enseignante, pas un consensus.
Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».