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Enregistrement W1586325291 · doi:10.18438/b84p5s

Communication is the Key Skill for Reference Librarians

2007· article· en· W1586325291 sur OpenAlexvenueno aff
Christina K. Pikas

Notice bibliographique

RevueEvidence Based Library and Information Practice · 2007
Typearticle
Langueen
DomaineSocial Sciences
ThématiqueLibrary Science and Information Literacy
Établissements canadiensnon disponible
Organismes subventionnairesnon disponible
Mots-clésStaffingNegotiationReading (process)Information seekingPsychologyQualitative researchMedical educationLibrary scienceComputer scienceSociologyManagementPolitical scienceMedicine

Résumé

récupéré en direct d'OpenAlex

A review of:
 Taylor, Robert S. "Question-Negotiation and Information Seeking in Libraries." College & Research Libraries 29.3 (1968): 178-94.
 
 Objective – To better understand the question negotiation process in libraries both in intermediated and in self-help situations. To achieve a richer understanding of the relationship between library users and library systems in order to establish a research agenda and inform librarian education.
 
 Design – The first part consisted of qualitative research involving interviews. The second part consisted of a diary study.
 
 Setting – Special engineering libraries in the United States and a university campus (Lehigh in Bethlehem, Pennsylvania).
 
 Subjects – The participants in the interviews were special librarians. Special librarians were selected because they have more specialized knowledge and respond to more substantive questions in greater depth than do public and academic librarians who emphasize instruction and who encounter staffing restrictions that prevent them from spending too much time on each inquiry. Detailed information on the selection of the individual participants is not provided.
 
 The participants in the diary study were twenty undergraduate students who were enrolled in an information science course.
 
 Methods – The interviews were open-ended and unstructured. The interviews lasted sixty to ninety minutes and were taped. No information is provided on transcription or analysis methods or paradigms.
 
 In the second part, the students were given a reading assignment on information seeking. They then had to select a search topic and document the steps they took, decisions they made, and resources they used to answer the question. The participants were asked to analyze their original question, the type of answer required, and decisions they made in the process. No details are provided on the analysis of the diaries.
 
 Main results – Taylor found five filters required for search definition:
 1. Determination of subject;
 2. Objective and motivation;
 3. Personal characteristics of the inquirer;
 4. Relationship of inquiry description to file organization;
 5. Anticipated or acceptable answers (183)
 
 These five filters provide general information necessary for the for the search definition. These types are not mutually exclusive and may occur simultaneously.
 
 In the diary portion he found:
 1. All participants consulted other people including librarians and fellow students;
 2. None considered the library as a whole;
 3. All inquiries required multiple sources; all answers were synthesized from multiple sources;
 4. Participants were familiar with library research: they used the classification schedule to search, used subject headings, and used indexes or tables of contents.
 5. Question or research problems changed as a result of information found
 
 Conclusion – Question negotiation is a dynamic process which requires feedback and iteration to come to a conclusion. The librarian’s job is to work with the inquirer to understand the information need and then to translate the negotiated need into appropriate search strategies.
 
 The author suggests that library school reference courses be updated to include instruction related to communication and negotiation in addition to the instruction on resources. He suggests more emphasis on questions instead of commands; that is, a cooperative process to determine what information is needed and how to best fulfill the need instead of assuming the inquirer “knows exactly what he wants, can describe its form (book, paper, etc.) and its label (author and title)” (191).
 
 To aid self-help situations, the author recommends better subject description of resources and inquiry-oriented instead of object-oriented systems. He suggests building better query negotiation into self-help systems. At minimum the system should request the user state his objective, if for no other reason than to force the user to reflect on or analyze his question. Help should be available at the time of need, and this can be offered through technology instead of through staffing.

Récupéré en direct depuis OpenAlex et désinversé. Les résumés ne sont pas conservés dans cette base de données : les index inversés représentent 8,6 Go des 9,3 Go de texte de la base, et le serveur dispose de 13 Go libres.

Comment cette classification a été obtenuedéplier

Prédiction distillée sur la base complète

Imitation des enseignants

Ni prévalence calibrée, ni vérité terrain. Validation humaine à venir. Apprise à partir de 10 348 étiquettes directes de Codex et de 10 348 étiquettes directes de Gemma. Le mode candidate est l'union des têtes enseignantes seuillées; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont ni des étiquettes humaines ni des étiquettes directes de modèles de pointe.

score de la tête « metaresearch » (Codex)0,003
score de la tête « metaresearch » (Gemma)0,002
Version: codex-gemma-dda1882f352aStatut de validation: machine_predicted_unvalidated
Catégories candidatesÉtudes des sciences et des technologies, Communication savante
Catégories consensuellesCommunication savante
DomaineSignal candidat: aucune · Signal consensuel: aucune
Devis d'étudeSignal candidat: Sans objet · Signal consensuel: aucune
GenreSignal candidat: Commentaire · Signal consensuel: Commentaire
Score de désaccord entre enseignants0,961
Score d'incertitude au seuil1,000

Scores Codex et Gemma par catégorie

CatégorieCodexGemma
Métarecherche0,0030,002
Méta-épidémiologie (sens strict)0,0000,000
Méta-épidémiologie (sens large)0,0000,000
Bibliométrie0,0000,001
Études des sciences et des technologies0,0020,000
Communication savante0,0010,684
Science ouverte0,0010,000
Intégrité de la recherche0,0000,000
Charge utile insuffisante (le modèle a refusé de juger)0,0010,000

Scores machine (provisoires)

Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.

Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.

Tête enseignante Opus0,031
Tête enseignante GPT0,318
Écart entre enseignants0,287 · la distance entre les deux têtes enseignantes sur ce seul travail
Statut de validationscore_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découle

Classification

machine, non validée

Prédiction automatique; les deux têtes enseignantes s’accordent sur ce qui est montré ici.

Devis d'étudeSans objet
Domainenon disponible
GenreCommentaire

Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».

En bref

Citations3
Publié2007
Routes d'admission1
Résumé présentoui

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