Exploring the Implementation of Business Process Reengineering in Banks
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Notice bibliographique
Résumé
The changing dynamics of banking and business environment forced banks to re-engineer their operational process for fantastic business performance. The bank operational process which is intended to meet emerging challenges of bank consolidation, operating cost containment, improvement of customer service and increase revenue call for innovative banking practices through Business Process Re-engineering. This is to enable Nigerian banks to incorporate strategic innovative customer schemes in order to bridge the service gap inherent in a Nigerian banking sector. The broad objectives of this study are: 1) to determine the current status of an operational process reengineered in the Nigerian banks; and 2) To determine the most organizational objective of BPR implementation in Nigerian banks. Self- delivery and collection of data strategy with help of research assistants were used to in this study. Out of 560 questionnaires distributed to the sampled banks, 417 were returned representing 74% rate. First, the study found that Nigerian banks surveyed have re-engineered their branch operations, customer services, cash tellering services, cheque's clearing, domestic fund transfer, loan processing, credit administration and appraisal. In addition, 21.3% of the banks surveyed have reengineered their services with respect to foreign operations, process for letter of credit, Western Union/MoneyGram money payment and wire transfer to a fund through SWIFT and other electronic channels. Second, the result showed that 24.7% of the surveyed banks agreed that enhancement of profit is the most objective of BPR implementation. These followed closely by 23.3% of the surveyed banks that are of the opinion that improvement over the quality of customer service is the most objective of BPR adoption. Furthermore, 20.4%, 11.5% and 12.9% of the survey banks are of the opinion that organisation objective of BPR adoption was to either be proactive, reactive for future/current challenges, competitive pressure being faced as a result of globalization and deregulation of the financial sector or to reduce operating cost respectively. The outcome from this study provides important insights to both managers and researchers for further understanding about the objectives of BPR adoption, and the operational processes reengineered by the banks. The necessary suggestions on new area of research were recommended for future study.
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Prédiction distillée sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Apprise à partir de 10 348 étiquettes directes de Codex et de 10 348 étiquettes directes de Gemma. Le mode candidate est l'union des têtes enseignantes seuillées; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont ni des étiquettes humaines ni des étiquettes directes de modèles de pointe.
Scores Codex et Gemma par catégorie
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,000 | 0,000 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,000 | 0,000 |
| Bibliométrie | 0,000 | 0,004 |
| Études des sciences et des technologies | 0,000 | 0,000 |
| Communication savante | 0,000 | 0,003 |
| Science ouverte | 0,000 | 0,000 |
| Intégrité de la recherche | 0,000 | 0,000 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,000 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découle