Phases and Actions of the Evolution of the Concept of Quality in Canda and Australia - A Theoritical Modelling of the Development of Knowledge in Business Perfromance in the XXI Century - the Approach to Excellence
Notice bibliographique
Résumé
1. IntroductionPerformance Management models are structures supporting organizations in shaping initiatives in choosing appropriate strategies and their implementation through a systematic approach, whose final objective is to continuously improve the performance of organizations.Models of excellence aim is to identify excellent organizational management practices that contributed to the tie between them, all based on a set of concepts or core values together in a model of excellence. Over time, practices have evolved to such an extent that they became global utility models illustrating how to operate an organization to achieve a high level of performance on his way to results maintained at its best.Excellency refers to outstanding performance achieved and express a high level of confidence in the organization has achieved. Today excellence is required not only by economic, but also by non-profit organizations such as schools, universities, hospitals, government, etc.There are many countries that have developed over time through sustained efforts, their own models of excellence, then using them as structures in a process of assessing and recognizing performance in organizations through special programs that grant awards recognition of the value and performance.Internationally, the most popular models of excellence that provides an appropriate framework to support the adoption of the principles of business excellence and develop an efficient method for evaluating the manner in which these principles were embedded, we can mention:* Japanese - resulted in CWQC principles (Company Wide Quality Control based on enterprise-wide quality control);* American - resulted in the criteria for the Malcolm Baldrige Quality Award American applied in over 25 countries, both in the US and in New Zealand;* European model - resulted in the European Quality Award criteria;* - translated into Quality Award criteria;* Australian - resulted in the Australian Quality Award criteria.The model of organizational excellence (CAE) introduced by the Ministry of Industry in 1984: Canadian Award for Business Excellence. To reflect the concept of MBNQA criteria and program were revised so that in 1989, the Quality Award was launched by the National Quality Instituterewardingpractical con cern s of com - panies of continuous quality improvement.ABEF Australian model of organizational excellence, developed in 1987, is in turn one of the first four models of organizational excellence that have become recognized worldwide (Australian Business Awards 2012, Standards Australia International Ltd.). model defines a set of criteria and practices that facilitate the identification of high-performance organizations.2. model of organizational excellence (CAE) and the for - a theoretical approachInstead of some specific criteria, the quality Award is based on a continuous improvement guide called Roadmap for Excellence (see Figure no. 1: The for Excellence).The model of organizational excellence (CAE) (Vokurka, R.J., Stading, G.L., Brazeal, ]., 2000), has as main objectives the following (see Figure no. 2: The model of excellence CAE - structure and basic criteria):a) Leadership: mainly focused on the strategic dimension of the organization, taking into consideration the degree of involvement of top management to continuously improve the management process to achieve the best results;b) Focus on the customer: it mean focusing on total customer satisfaction, and in this respect there is a specific concern regarding the identification of customer expectations, the results being permanently measured by proper management of client relationships;c) Planning: implicates to monitor the development process is performed, evaluation, implementation, improvement and verification of results. …
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Comment cette classification a été obtenuedéplier
Prédiction machine sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Le volet Gemma est une étiquette directe du modèle pour chaque travail de la base, lue sur la notice réduite au titre. Le volet Codex est un classifieur appris des 10 348 étiquettes directes de Codex et calibré sur les taux pondérés de l'échantillon; les champs sans appui suffisant ne portent aucun appel Codex. Le mode candidate est l'union des deux volets; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont pas des étiquettes humaines.
Scores du classifieur distillé par catégorie (deux têtes)
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,003 | 0,005 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,000 | 0,001 |
| Bibliométrie | 0,002 | 0,001 |
| Études des sciences et des technologies | 0,005 | 0,015 |
| Communication savante | 0,007 | 0,006 |
| Science ouverte | 0,001 | 0,004 |
| Intégrité de la recherche | 0,002 | 0,003 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,006 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
machine, non validéePrédiction automatique; un appel candidat d’une seule source (Gemma direct ou Codex distillé), pas un consensus.
Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».