Producing Online Software Documentation at Ontario Systems, LLC

Products and ServicesOntario Systems incorporated in October 1980.Since that time, the company has created, marketed, and sold software, hardware, and services to the receivables management industry.Any organization that processes a large amount of accounts receivable (or consumer or business credit accounts) could be an Ontario Systems customer.Customers include collections agencies, in-house collections departments (for example, the collections department for a credit card issuer such as a department store), and collection attorneys.In the third-party market comprised of collections agencies that collect on behalf of other organizations, Ontario Systems is the market leader, with 6 of the top 10 largest agencies using Ontario software.Ontario Systems also serves many of the nation's largest hospitals.Approximately 50,000 individuals use Ontario Systems products daily.Ontario creates and sells products to meet the needs of the company's various markets.The discussion contained in the next page of the report introduces several of Ontario's prominent products. Artiva ArchitectArtiva Architect is a platform of software tools produced by the systems architecture division of Ontario Systems.Artiva Architect is for application developers at Ontario Systems that build the Artiva family of products, which includes Artiva Agency, Artiva Healthcare, Artiva Legal, and Artiva Recovery.When customers purchase the Artiva Healthcare, Legal, or Recovery packages, they also receive Artiva Architect, which allows them to customize their software in alignment with their unique business needs. Artiva AgencyOntario Systems markets Artiva Agency to the third-party collections industry (i.e., agencies that collect on behalf of another party).The product helps agencies determine which accounts have the greatest potential for collection, and includes many tools to help account representatives work accounts more efficiently.The third-party market has been the largest portion of Ontario's customer-base since the 1980s. Artiva HealthcareOntario Systems markets Artiva Healthcare to healthcare providers (i.e., hospitals).The product is designed to handle complex transactions that are affected by government regulations, the healthcare insurance agency, and other variables to help hospitals improve cash flow through more efficient tracking and collections of accounts receivables.The healthcare market might be Ontario's fastest growing market in the next few years.Customers include a number of the largest and most prestigious hospitals in the country. Artiva LegalOntario Systems markets Artiva Legal to collections law firms.The product allows the law firms to track court cases for lawsuits initiated to settle their client's accounts.The product also enables the firms to collect receivable accounts that have not yet entered the court system in the same manner as a third-party collection agency.The legal market is a new and growing market for Ontario Systems. Artiva RecoveryOntario Systems markets Artiva Recovery to first-party credit grantors, which includes any organization that offers credit cards.Recovery helps clients to collect receivables before outsourcing collections to a third-party agency, and to track receivables the organization decides to outsource using a third-party agency.The Recovery market is projected have the greatest growth potential of all of Ontario's markets. Flexible Automated Collections System (FACS)FACS has been Ontario Systems flagship product since 1984.Ontario Systems markets FACS to collection agencies, healthcare institutions, debt buyers, and other third-party organizations that collect on behalf of others.FACS is slowly phasing out in favor of the Artiva family of products, though some agencies will likely continue using FACS for the next 10 years or more. Guaranteed Contacts (GC) Telephony DialersGC dialers are hardware Ontario Systems builds and sells to be used with all of the previously described software packages.The GC dialers are computerized telephony machines that automatically connect account representatives using Ontario Systems software, to the parties responsible for the account balances, so representatives do not have to manually dial telephones.The dialers integrate with the software so that when a dialer connects a responsible party with an account representative, the account information for the responsible party appears on the screen of the account representative.Guaranteed Contacts products use sophisticated telephony technology and provide Ontario a high-margin source for the company's revenue stream.How to Add a Script to a Letter Phrase How to Add a Printer Control Code to a Letter Phrase How to Add a Shared Variable to a Letter Phrase How to Add a System Variable to a Letter Phrase How to Add a Letter Phrase to a Letter Phrase Researching and Writing the Letter Addresses Document The Letter Addresses document was the most difficult document for me to understand and write about in the letter management project.Letter Addresses was the hardest document to write and understand because it was the hardest topic to research.It was the first document I began, and the last I completed.It involved 3 dedicated committee reviews.The document was originally planned to include the following concepts and procedures: What Is a Letter Address Why Use a Letter Address How to Create a Letter Address The finalized document included the following concepts and procedures: What Is a Letter Address Why Use a Letter Address How to Create a Letter Address How to Add a Letter Address to a Letter Definition How to Display a Letter Address in a Letter Body How to Set a Letter Address to Send Letters Using Email How to Set a Letter Address to Send Letters Using OSC Link Why Use the SyAddress Script How to Display an Alternate Address on a Letter How to Create a Letter Body for a Microsoft Word Letter How to Set Margins and Page Size in a Letter Definition How to Set Margins and Page Size for a Microsoft Word Letter How to Add a Field to a Letter Body Include naming convention.How to Add a Script to a Letter Body Include naming convention.

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