R. David Thomas and Wendy's: Classic Entrepreneurship
Notice bibliographique
Résumé
HISTORY R. David Thomas had an idea. He knew Americans love hamburgers. If he could develop a hamburger better than those currently offered, he believed he could use it to establish a leadership position in the competitive fast-food hamburger market. A high school dropout that found success as an Army cook, R. David Thomas loved to cook fresh hamburgers. But he detoured into chicken after the Army, where one of his early jobs was helping Mr. Harland selling chicken recipes and utensils to restaurants in the southeast. Not long after teaming with Kentucky's John Y. Brown, Mr. became Colonel Sanders and KFC was born. Thomas returned to Columbus, Ohio, where he became a successful KFC franchisee in the 1960s. In November 1969, Thomas, by now an experienced restaurant operator and veteran Kentucky Fried Chicken franchisee, began to put his idea into reality when he opened Wendy's first unit in downtown Columbus, Ohio. A year later, in November 1970, Wendy's opened its second unit in Columbus, this one with a drive-through pickup window. In August 1972, Wendy's sold L. S. Hartzog the franchise for the Indianapolis, Indiana, market, kicking off Wendy's rapid expansion into the chain hamburger business. Later the same year, Wendy's Management Institute was formed to develop management skills in managers, supervisors, area directors, and franchise owners. After five years, company revenues exceeded $13 million with net income in excess of $1 million. Sales for both company-owned and franchised units topped $24 million for the same period. In June 1975, the 100th Wendy's opened in Louisville, Kentucky. Three months later, Wendy's went public. December 1976 saw Wendy's 500th open in Toronto, Canada. In 1977, Wendy's went national with its first network television commercial, making it the first restaurant chain with less than 1,000 units to mount a national advertising campaign. Eleven months later, Wendy's broke yet another record by opening its 1,000th restaurant in Springfield, Tennessee, within 100 months of opening the first Wendy's in Columbus. In 1971, Wendy's signed franchise agreements for eight European countries and opened the first European restaurant, company-owned, in Munich, West Germany. Also 1974 saw test marketing of a limited breakfast menu, a children's menu, and salad bars. THOMAS' VISION OF A PROFITABLE OPPORTUNITY: THE WENDY'S CONCEPT The Menu Thomas knew from experience that a limited menu could be a key factor contributing to Wendy's success. The idea was to concentrate on doing only a few things, but to do them better than anyone else. As a result, the aim was to provide the customer with a Cadillac hamburger that could be custom-made to meet individual preferences. The basic menu item was the quarter-pound hamburger made of only fresh, 100 percent hamburger meat converted into patties daily. This kept Wendy's out of head-on competition with McDonald's and Burger King's 1/10th pound hamburger. If people desired a bigger hamburger, they could order a double (two patties on a bun) or a triple (three patties on a bun). Besides having one basic menu item, the hamburger, Wendy's also decided to differentiate itself by changing its burger's design. Instead of the traditional round patty found in competing fast-food outlets, Wendy's patty was square and sized so its edges would stick out over the edge of the round bun. The unique design alleviated the frequent complaint by most people that they were eating a bread-burger. It also made more efficient use of refrigeration space, saving store operators money in the process. Other, menu decisions included the following: ** To offer different condiments to the customers: cheese, tomato, catsup, onion, lettuce, mustard, mayonnaise, and relish. ** To provide a unique dairy product: the frosty, a cross between chocolate and vanilla flavors that borders between soft ice cream and a thick milk shake. …
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| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,000 | 0,000 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,000 | 0,000 |
| Bibliométrie | 0,000 | 0,000 |
| Études des sciences et des technologies | 0,000 | 0,000 |
| Communication savante | 0,000 | 0,001 |
| Science ouverte | 0,000 | 0,000 |
| Intégrité de la recherche | 0,000 | 0,000 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,000 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
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