A Rapid Review of the Reporting and Characteristics of Instruments Measuring Satisfaction with Reference Service in Academic Libraries
Notice bibliographique
Résumé
Abstract
 Objective – The objective of this review was to examine research instrument characteristics, and to examine the validity and reliability of research instruments developed by practicing librarians, which measure the construct of patron satisfaction with academic library reference services. The authors were also interested in the extent to which instruments could be reused
 Methods – Authors searched three major library and information science databases: Library and Information Science Technology Abstracts (LISTA); Library Science Database (LD); and Library Literature & Information Science Index. Other databases searched were Current Nursing and Allied Health Literature (CINAHL); Education Resources Information Center (ERIC); Google Scholar; PubMed; and Web of Science. The authors identified studies of patron satisfaction with academic library reference services in which the researcher(s) developed an instrument to study the satisfaction construct. In this rapid-review study, the studies were from 2015 and 2016 only. All retrieved studies were examined for evidence of validity and reliability as primary indicators of instrument quality, and data was extracted for country of study, research design, mode of reference service, data collection method, types of questions, number of items related to satisfaction, and content of items representing the satisfaction construct. Instrument reusability was also determined.
 Results – At the end of the screening stage of the review, a total of 29 instruments were examined. Nearly all studies were quantitative or mixed quantitative/qualitative in design. Twenty-six (90%) of the studies employed surveys alone to gather data. Twelve publications (41%) included a discussion of any type of validity; five (17%) included discussion of any type of reliability. Three articles (10%) demonstrated more than one type of validity evidence. Nine articles (31%) included the instrument in full in an appendix, and eight instruments (28%) were not appended but were described adequately so as to be reusable. 
 Conclusions – This review identified a range of quality in librarians’ research instruments for evaluating satisfaction with reference services. We encourage librarians to perform similar reviews to locate the highest-quality instrument on which to model their own, thereby increasing the rigor of Library and Information Science (LIS) research in general. This study shows that even a two-year rapid review is sufficient to locate a large quantity of research instruments to assist librarians in developing instruments.
Récupéré en direct depuis OpenAlex et désinversé. Les résumés ne sont pas conservés dans cette base de données : les index inversés représentent 8,6 Go des 9,3 Go de texte de la base, et le serveur dispose de 13 Go libres.
Comment cette classification a été obtenuedéplier
Prédiction distillée sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Apprise à partir de 10 348 étiquettes directes de Codex et de 10 348 étiquettes directes de Gemma. Le mode candidate est l'union des têtes enseignantes seuillées; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont ni des étiquettes humaines ni des étiquettes directes de modèles de pointe.
Scores Codex et Gemma par catégorie
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,003 | 0,009 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,001 | 0,000 |
| Bibliométrie | 0,000 | 0,001 |
| Études des sciences et des technologies | 0,000 | 0,000 |
| Communication savante | 0,000 | 0,060 |
| Science ouverte | 0,000 | 0,000 |
| Intégrité de la recherche | 0,000 | 0,000 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,000 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
machine, non validéePrédiction automatique; un appel candidat d’une seule tête enseignante, pas un consensus.
Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».