La importancia de la responsabilidad social corporativa y la gestión de la calidad total en los hoteles de México
Notice bibliographique
Résumé
The hotel industry is characterized by its high commitment to fully satisfying customer needs; however, currently, they have incorporated into their philosophy the commitment to society, the environment, and the generation of benefits for their stakeholders. In other words, they are developing corporate social responsibility.On the other hand, this sector always seeks to improve the products and services offered to its customers, for which they implement measures to improve quality standards, that is, total quality management. This process is also a philosophy that will positively impact the entire hotel sector if it is adopted by all members. Both philosophies share a nexus that strengthens them and, at the same time, each one separately influences the performance of the hotel sector, whether of a financial or market nature. Therefore, it is essential to study these relationships and corroborate the theoretical arguments developed so far with the empirical evidence in a context of a country with high tourist importance on a world scale.The purpose of this article is to analyze the relationship between corporate social responsibility and total quality management on the performance of three-star and higher hotels in Mexico, and its differentiation between chain and local hotels. The model of structural equations by partial least squares was used to test the research hypotheses. A 32-item questionnaire with a five-point Likert scale response was applied to 429 hotels throughout the country. The results indicate that the variables analyzed significantly influence the performance of the hotels and themselves. It was also shown that hotels that belong to a chain, whether regional, national or international, have a greater influence on total quality management over social responsibility and performance; however, this degree of influence is less between social responsibility and performance for these types of hotels compared to local hotels. It is concluded that the implementation of total quality reinforces social responsibility processes, resulting in a better performance of the hotel sector. On the other hand, chain hotels, having more resources, have the facility to generate synergies that positively relate to the three variables analyzed. The main limitation in this research was access to information due to the temporary closure of the hotel sector due to the effects of covid-19, which resulted in delays and not being able to delve into more issues related to the variables studied. As a future line of research, we seek to replicate this study at the North American level considering not only Mexico but also the countries of the United States and Canada, thus being able to analyze similarities and differences in the behavior of hotels in different countries with the variables used.
Récupéré en direct depuis OpenAlex et désinversé. Les résumés ne sont pas conservés dans cette base de données : les index inversés représentent 8,6 Go des 9,3 Go de texte de la base, et le serveur dispose de 13 Go libres.
Comment cette classification a été obtenuedéplier
Prédiction machine sur la base complète
Imitation des enseignantsNi prévalence calibrée, ni vérité terrain. Validation humaine à venir. Le volet Gemma est une étiquette directe du modèle pour chaque travail de la base, lue sur la notice réduite au titre. Le volet Codex est un classifieur appris des 10 348 étiquettes directes de Codex et calibré sur les taux pondérés de l'échantillon; les champs sans appui suffisant ne portent aucun appel Codex. Le mode candidate est l'union des deux volets; le consensus est leur intersection. Ces sorties portent le statut machine_predicted_unvalidated et ne sont pas des étiquettes humaines.
Scores du classifieur distillé par catégorie (deux têtes)
| Catégorie | Codex | Gemma |
|---|---|---|
| Métarecherche | 0,001 | 0,001 |
| Méta-épidémiologie (sens strict) | 0,000 | 0,000 |
| Méta-épidémiologie (sens large) | 0,000 | 0,000 |
| Bibliométrie | 0,001 | 0,001 |
| Études des sciences et des technologies | 0,001 | 0,001 |
| Communication savante | 0,001 | 0,000 |
| Science ouverte | 0,000 | 0,001 |
| Intégrité de la recherche | 0,000 | 0,000 |
| Charge utile insuffisante (le modèle a refusé de juger) | 0,001 | 0,000 |
Scores machine (provisoires)
Les deux têtes enseignantes du modèle étudiant, lues sur ce travail. Un score ordonne la base pour la relecture; il n'affirme jamais une catégorie, et le statut de validation accompagne chaque rangée tel quel.
Scores de référence d'un modèle non mature (critères de maturité non atteints, 7 itérations). Un score ordonne; il n'affirme jamais une catégorie.
score_only:v0-immature-baseline · tel quel depuis la passe de notation : score_only signifie que le nombre peut ordonner les travaux, et qu'aucune étiquette de catégorie n'en découleClassification
machine, non validéePrédiction automatique; un appel candidat d’une seule source (Gemma direct ou Codex distillé), pas un consensus.
Le détail, modèle par modèle et score par score, se trouve en fin de page sous « Comment cette classification a été obtenue ».