The power of communities: From observed outcomes to measurable performance
Bibliographic record
Abstract
Considerable research has sought to establish the benefits that technology-mediated online communities offer their members. In an effort to capitalize on these benefits, organizations have been introducing internally oriented communities to support a wide range of tasks. As a result, such communities have become quite common within organizations and it is therefore becoming increasingly important to link community participation to business outcomes such as team and organizational performance. This paper develops a model linking three commonly identified outcomes of communities: knowledge access, trust, and bridging ties to team performance. We examine two routes from community outcomes to performance, one direct and the other mediated by individual team member innovation. Results of empirical analysis conducted with members of 115 global teams linked to 41 distinct communities support our hypotheses. These findings provide evidence for the business value of communities and offer insights into the value of communities across levels of analysis.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.023 | 0.162 |
| Meta-epidemiology (narrow) | 0.001 | 0.000 |
| Meta-epidemiology (broad) | 0.001 | 0.000 |
| Bibliometrics | 0.006 | 0.004 |
| Science and technology studies | 0.001 | 0.005 |
| Scholarly communication | 0.004 | 0.007 |
| Open science | 0.001 | 0.006 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.002 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".