MétaCan
Menu
Back to cohort
Record W1587512451

e-Business readiness : a customer-focused framework

2000· book· en· W1587512451 on OpenAlexaff
James C. Craig, Dawn Jutla

Bibliographic record

VenueMedical Entomology and Zoology · 2000
Typebook
Languageen
FieldDecision Sciences
TopicTechnology Adoption and User Behaviour
Canadian institutionsSaint Mary's University
Fundersnot available
KeywordsBusiness valueKnowledge managementBusinessStakeholderCustomer intelligenceVoice of the customerCustomer engagementCustomer advocacyCustomer to customerCustomer retentionProcess managementMarketingComputer scienceService (business)Service qualityWorld Wide WebPublic relations
DOInot available

Abstract

fetched live from OpenAlex

1. Let's Get Ready: The Big Picture. Getting You Prepared. Defining the Horizon. Customer Focus. Customer Value. The Intermediate Value Web. Craig's Stakeholder Model of E-Business: Creating the New Value Web. The Stakeholders. The New Value Web. E-Business Models. Clearing Up Some Confusion: Creating a Common Lexicon. Application Service Provider. Enterprise Resource Planning. Providing Some Context: The E-Business Spectrum. The Need for the eBiz Readiness! Framework. Are You Ready? 2. Detailing Up: eBiz Readiness! Framework. Getting You Prepared. Defining the Horizon. The Customer-Focused Approach. Customer Value. The eBiz Readiness! Framework. eBiz Readiness! Stakeholders. eBiz Readiness! Components. eBiz Readiness! Enablers. Knowledge Management. Trust. Technology. Metrics in the eBiz Readiness! Framework. Benchmarking. Customer Metrics. Financial Metrics. eBiz Readiness! Internal Rating and Weighting Scales. How to Apply the eBiz Readiness! Framework. Macro View. The Feedback Loop. Are You Ready? eBiz Readiness! Framework Strengths. 3. Your Reason for Being: Your Customers. Getting You Prepared. Introducing the Customer Stakeholder. Defining the Horizon. Contact Points Integration. Contact Points. eBiz Readiness! Components for Customer Stakeholder. Engage. Order. Fulfill. Support. Questions You May Want to Ask. Overall. Leverage of Multiple Channels for Selling. Engage. Order. Support. Using the Evaluation Framework. Small-Business Perspective: Customer Stakeholder Assessment (SMEDistributor). Big-Business Perspective: Customer Stakeholder Assessment (BBFinance). Are You Ready? 4. Getting You Prepared. Defining the Horizon. Broad-and-Shallow versus Narrow-and-Deep Portals. Business-to-Consumer Communities. Business-to-Business Communities. eBiz Readiness! Components for the Community Stakeholder. Engage. Community Interaction. Community Services. Community Governance. Community Questions. Overall. Engagement. Interaction. Services. Governance. Small-Business Perspective: Community Stakeholder Assessment (SMEDistributor). Big-Business Perspective: Community Stakeholder Assessment (BBFoodCompany). Engage. Interaction. Services. Governance. Are You Ready? 5. Going Against the Flow: Operational Partnering. Getting You Prepared. Introducing the Operational Partner. Defining the Horizon. eBiz Readiness! Components for the Operational Partner Stakeholder. Partnering for Trust Services. Denial-of-Service Attacks. E-Commerce Security Technologies. Partnerships for Knowledge Management. Small-Business Perspective: Operational Stakeholder Assessment (SMEManufacturer). Big-Business Perspective: Operational Partner Assessment (BBGovernment). Are You Ready? 6. Hand-in-Hand into the Future: Strategic Partnering. Getting You Prepared. Introducing the Strategic Partner Stakeholder. Defining the Horizon. Strategic Partner Continuum. Partner Relationship Management. eBiz Readiness! Components for the Strategic Partner Stakeholder. New Alliances. Account Planning. New Market Research. Macro Resource Planning. Product or Service Development. Summary. Questions You May Want to Ask. Overall. Knowledge Sharing. New Alliance. Account Planning. New Market Research. Macro Resource Planning. Product Development. Using the Evaluation Framework. Small-Business Perspective: Strategic Partner Assessment (SMEGiftBaskets). Big-Business Perspective: Strategic Partner Assessment (BBTelco). Are You Ready? 7. eBiz Rules!: Governance. Getting You Prepared. Defining The Horizon. Globalization. Statelessness. Role of Government, Private Sector, and Self-Governing Bodies. Economics. eBiz Readiness! Components for the Governance Stakeholder. Socioeconomics. Marketplace Rules. Privacy and Trust. Technology. Questions You May Want to Ask. Overall. Socioeconomics. Marketplace. Privacy and Trust. Technology. Using the Evaluation Framework. Big-Business Perspective: Governance Components Assessment (BBMusicOnline). Socioeconomics. Marketplace Rules. Privacy and Trust. Technology. Weighting Assignment. Overall Assessment. Small-Business Perspective: Governance Components Assessment (SMEFood). Socioeconomics. Marketplace Rules. Privacy and Trust. Technology. Weighting Assignment. Overall Assessment. Are You Ready? 8. Working for YOU: Agents. Getting You Prepared. Defining the Horizon. eBiz Readiness! Components for Agents. Research and Analysis. Content Management. Sales, Marketing, and Service. Community. Education and Entertainment. Questions You May Want to Ask. Overall. Research and Analysis. Content Management. Sales, Marketing, and Service. Community. Entertainment. Small-Business Perspective: Agent Assessment (SMETailor). Big-Business Perspective: Agent Assessment (BBFinance). Are You Ready? 9. Get Your Insides Working: Employee and Internal Operations. Getting You Prepared. Introducing the E-Business Insides: Operational Requirements. Defining the Horizon. E-Business and Enterprise Resource Planning. Customer Value Innovation. eBiz Readiness! Components for Internal Assessment. E-Culture. Productivity. Information Systems Infrastructure and Services. Questions You May Want to Ask. E-Culture. Productivity. Information Systems Infrastructure and Services. Small-Business Perspective: Internal Assessment (SMEHiTech). Overall Benchmark Score. Big-Business Perspective: Internal Assessment (BBEdu). Overall Benchmark Score. Are You Ready? 10. Strategic Planning: Attack and Defend. Getting You Prepared. Defining the Horizon. Strategies. E-Strategies. Core E-Business Competencies. Barriers to Successful E-Strategies: The Difficulty Index. Opportunities. What and Where. Risks. Extending the E-Business Stakeholder Model. Globalization. Industry-Level Modifications. The Challenge. Opportunity and Risk Assessment Questions. Insides Assessment Questions. Customer Stakeholder. Strategic Partner Stakeholder. Operational Partner Stakeholder. Community Stakeholder. Governance Stakeholder. Creating a Strategic Plan for Enabling E-Business: The E-Strategy. Small-Business Perspective: Planning (SMEVideoStore). Big-Business Perspective: Planning (BBTelco). Are You Ready? The Good Luck Story. 0201710064T04062001

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.012
metaresearch head score (Gemma)0.010
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Theoretical or conceptual · Consensus signal: Theoretical or conceptual
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.022
Threshold uncertainty score0.092

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0120.010
Meta-epidemiology (narrow)0.0020.001
Meta-epidemiology (broad)0.0010.001
Bibliometrics0.0090.008
Science and technology studies0.0040.008
Scholarly communication0.0210.026
Open science0.0040.010
Research integrity0.0080.008
Insufficient payload (model declined to judge)0.0220.014

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.051
GPT teacher head0.358
Teacher spread0.306 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designTheoretical or conceptual
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations53
Published2000
Admission routes1
Has abstractyes

Explore more

Same venueMedical Entomology and ZoologySame topicTechnology Adoption and User BehaviourFrench-language works237,207