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Record W1970464914 · doi:10.1002/hfm.20517

Characterizing organizations as service systems

2012· article· en· W1970464914 on OpenAlex
Kelly Lyons, Stephen Tracy

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

affAt least one author lists a Canadian institution in the pinned OpenAlex snapshot.

Bibliographic record

VenueHuman Factors and Ergonomics in Manufacturing & Service Industries · 2012
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicService and Product Innovation
Canadian institutionsUniversity of Toronto
Fundersnot available
KeywordsService designService (business)Service systemService guaranteeScope (computer science)Service delivery frameworkService product managementCompetence (human resources)BusinessKnowledge managementService providerService organizationService level objectiveProcess managementValue (mathematics)Computer scienceMarketingManagementEconomics

Abstract

fetched live from OpenAlex

Abstract Over the past 50 years, the service sector has grown in most advanced industrialized economies to be the dominant economic activity. Researchers are working to understand service activities and define scientific concepts and methods of service under an emerging research area called service science. Service is defined as the application of competence and knowledge to create value. Value is realized through interactions and cocreation among service systems. Service systems vary in scope (from individuals to businesses, organizations, governments, and nations) and adapt dynamically and connect to other service systems through value propositions. The service system has been proposed as an abstraction for service science, and yet it is not clear how to characterize a given organization as a service system. In this article, we present a review of literature on service system concepts and define a service system framework developed from the literature that can be used to characterize an organization as a service system. © 2012 Wiley Periodicals, Inc.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.000
metaresearch head score (Gemma)0.000
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesMeta-epidemiology (narrow)
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.087
Threshold uncertainty score1.000

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0000.000
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.001
Science and technology studies0.0000.000
Scholarly communication0.0010.002
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.038
GPT teacher head0.236
Teacher spread0.198 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it