Demonstrating CWA Strategies Analysis: A Case Study of Municipal Winter Maintenance
Bibliographic record
Abstract
Widespread acceptance of Cognitive Work Analysis (CWA) as a framework for design of complex sociotechnical systems is dependent on how well the theoretical foundations can be applied to real-world systems. Although literature on CWA has many application examples, the first phase, Work Domain Analysis, is over-represented. Later phases such as Strategies Analysis, the third phase of CWA, can provide comparable insight to designers. Understanding how activities can be performed can be instrumental in designing work support tools that are robust to changing priorities and conditions. In this paper, a Strategies Analysis is applied to the City of Toronto Municipal Winter Maintenance Program to illustrate how an analysis can be conducted. Both a traditional Strategies Analysis in decision-making terms and a novel Strategies Analysis in work domain terms are presented.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.003 | 0.009 |
| Meta-epidemiology (narrow) | 0.001 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.006 | 0.003 |
| Scholarly communication | 0.002 | 0.001 |
| Open science | 0.002 | 0.002 |
| Research integrity | 0.003 | 0.002 |
| Insufficient payload (model declined to judge) | 0.003 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".