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Record W1973527065 · doi:10.5539/ijms.v3n1p103

The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship

2011· article· en· W1973527065 on OpenAlex

Why this work is in the frame

A frame that forgets how it found something cannot be audited. These are the routes that admitted this work.

venuePublished in a venue whose home country is Canada.
no affNo Canadian affiliation: this work is invisible to an affiliation-only frame.
No Canadian affiliation. An affiliation-only frame, the usual design, would never have seen this work. It is one of the works that make the case for inverting the frame.

Bibliographic record

VenueInternational Journal of Marketing Studies · 2011
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsnot available
Fundersnot available
KeywordsPatient satisfactionQuality (philosophy)SERVQUALHealth carePerceptionService qualityTest (biology)PsychologyScale (ratio)Service (business)Family medicineMedicineNursingBusinessMarketing

Abstract

fetched live from OpenAlex

The main purpose of this study is to investigate the relationship between patient perception of healthcare quality,patient satisfaction, and patient trust and the mediating effect of patient satisfaction. Study aim also to test thesignificance of socio-demographic variables in determining healthcare quality, patient satisfaction, and patienttrust. Patient perception of healthcare quality was measured using modified SERVQUAL model and resultsindicate that it appears to be a consistent and reliable scale. Finding indicate that, while patient perception ofhealthcare quality has a strong and positive impact on the patient satisfaction and patient trust , patientsatisfaction has also significant impact on patient trust. Moreover, patient satisfaction appears to play animportant mediating role in increasing the strength of the association between healthcare quality and patient trustin healthcare service provider. Results confirm the varying importance of some socio-demographic variables onpatient perception of healthcare quality, patient satisfaction, and patient trust. It has also been found that privatehospitals have higher overall healthcare quality than public hospitals. Study indicate that patient of privatehospitals are more satisfied and feel more trust in healthcare service provider than public hospitals.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

Full frame distilled prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.

metaresearch head score (Codex)0.006
metaresearch head score (Gemma)0.006
Version: codex-gemma-dda1882f352aValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.027
Threshold uncertainty score0.752

Codex and Gemma teacher scores by category

CategoryCodexGemma
Metaresearch0.0060.006
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0000.000
Science and technology studies0.0000.000
Scholarly communication0.0000.000
Open science0.0000.000
Research integrity0.0000.000
Insufficient payload (model declined to judge)0.0000.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.038
GPT teacher head0.322
Teacher spread0.283 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it