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Record W2010830677 · doi:10.5539/ass.v6n7p132

A B2C Business Agenda: Analyzing Customers’ Perceptions towards Bumiputera Retailers

2010· article· en· W2010830677 on OpenAlexvenueno aff
Norudin Mansor, Siti Haryati Shaikh Ali

Bibliographic record

VenueAsian Social Science · 2010
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicCustomer Service Quality and Loyalty
Canadian institutionsnot available
Fundersnot available
KeywordsPerceptionMarketingPurchasingBusinessDemographicsService qualityProfiling (computer programming)Quality (philosophy)Service (business)Psychology

Abstract

fetched live from OpenAlex

In business retailing, the exploration of studies on consumer demographics, behaviour, attitude and attribute are useful as a framework for profiling consumer’s ultimate choice in retail purchasing. Using data that we cross-sectionally investigated, this paper seeks to analyse customer perception towards business retailing activities of the Bumiputeras. Focusing in the state of Terengganu, 359 samples were selected among the public. Out of seven districts in the state of Terengganu, three are being chosen, representing developed, developing and less developing districts. The independent variables understudied include quality of service, attitude, interest, and risk of spending at Bumiputera retail stores. All of those are tested against customers’ perception towards Bumiputera retail store, which will serve as a dependent variable. The results demonstrate that there are significant relationship between service quality, attitude, risk and attitude towards the perception of local customers towards the perception of local customers towards business retailing of the Bumiputeras. If Bumiputeras retailers were to competitively enjoying being as the market players they should therefore acquire more initiatives and adopting strategies of continuous improvement of the above constructs for strongly positioning them in the expanding market.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.001
metaresearch head score (Gemma)0.002
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Observational · Consensus signal: Observational
GenreCandidate signal: Empirical · Consensus signal: Empirical
Teacher disagreement score0.019
Threshold uncertainty score0.038

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0010.002
Meta-epidemiology (narrow)0.0000.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.002
Science and technology studies0.0010.000
Scholarly communication0.0020.001
Open science0.0000.001
Research integrity0.0010.001
Insufficient payload (model declined to judge)0.0030.000

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.027
GPT teacher head0.285
Teacher spread0.259 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designObservational
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations5
Published2010
Admission routes1
Has abstractyes

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