A design theory and modeling technique for the design of knowledge-intensive business services
Bibliographic record
Abstract
Knowledge-intensive business services (KIBS) play an important role in industrialized economies, yet little research has focused on how best to support their design. The emerging understanding of service as a process of value cocreation could provide a relevant framework for KIBS design. However, we first need to better understand how value is actually cocreated in KIBS; this understanding then needs to be made operational in design tools that can help create successful outcomes for all parties engaged in a service relationship. Our work aims to identify key mechanisms of value cocreation in KIBS, and adapt existing modeling techniques so as to support KIBS design. While preliminary, our results show that Agent-Oriented modeling, in particular i*, is able to express key mechanisms of value cocreation and account for its intentional dimension. This research yields theoretical insights for a KIBS-specific theory of value cocreation and practical support for the design of KIBS.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.006 | 0.008 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.004 |
| Bibliometrics | 0.002 | 0.002 |
| Science and technology studies | 0.002 | 0.006 |
| Scholarly communication | 0.005 | 0.005 |
| Open science | 0.003 | 0.003 |
| Research integrity | 0.002 | 0.004 |
| Insufficient payload (model declined to judge) | 0.007 | 0.001 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".