Prevalence and Satisfaction of Discharged Patients Who Recall Interacting with a Pharmacist During a Hospital Stay
Bibliographic record
Abstract
Background: To enhance the quality of patient care, the former Calgary Health Region (now part of Alberta Health Services) works continuously to improve pharmacy clinical services and to plan and implement new programs and services. Patient satisfaction is an important indicator of patients’ perception of the value of services provided.Objectives: To determine the baseline prevalence of patients admitted to the former Calgary Health Region with complex and high-risk medication needs who recalled speaking to a pharmacist during their hospital stay and their reported satisfaction with those interactions.Methods: A retrospective cross-sectional study was conducted by means of a telephone survey of patients shortly after discharge. Patients were asked whether they recalled speaking with a pharmacist during their last stay in the hospital. Patients who recalled such interactions were asked to rate pharmacy services on a 5-point scale.Results: Of 1200 patients who were discharged from hospital in June 2007 and who were contacted by telephone 2 months later, 400 patients agreed to participate in the survey; 3 of these patients were subsequently excluded. Of the 397 respondents included in the analysis, 83 (20.9%) recalled speaking to a pharmacist. Most of these rated the interaction favourably, with an average satisfaction rating of 4.4 out of 5.Conclusions: The Pharmacy Department of the former Calgary Health Region now has baseline frequency and satisfaction data for this indicator of service value, which can be used as comparators for future assessments of service value.RÉSUMÉ Contexte : Pour améliorer la qualité des soins aux patients, l’ex-Régie régionale de la santé de Calgary (qui fait maintenant partie des Services de santé de l’Alberta) travaillait sans relâche pour améliorer les services de pharmacie clinique ainsi que planifier et mettre en oeuvre de nouveaux programmes et services. La satisfaction des patients est un important indicateur de la perception qu’ont les patients de la valeur des services qui leur sont fournis.Objectifs : Déterminer le nombre de patients admis dans l’un des établissements de l’ex-Régie régionale de la santé de Calgary, ayant des besoins en médicaments complexes et à haut risque, qui se souviennent avoir parlé à un pharmacien pendant leur hospitalisation, ainsi que leur degré de satisfaction déclaré relativement à ces interactions.Méthodes : Une étude rétrospective transversale a été menée au moyen d’un sondage téléphonique peu de temps après le congé des patients. On leur demandait s’ils se souvenaient avoir parlé à un pharmacien durant leur séjour le plus récent à l’hôpital. On demandait alors aux patients qui s’en souvenaient d’évaluer les services de pharmacie sur une échelle de 5 points.Résultats : Des 1200 patients qui ont été congédiés de l’hôpital en juin 2007 et qui ont été joints par téléphone 2 mois plus tard, 400 ont répondu au sondage; 3 d’entre eux ont par la suite été exclus. Des 397 répondants inclus dans l’analyse, 83 (20,9 %) se souvenaient avoir parlé à un pharmacien. La plupart de ces derniers ont évalué leur interaction comme étant positive, avec une cote moyenne de satisfaction de 4,4 sur 5.Conclusions : Le Service de pharmacie de l‘ex-Régie régionale de la santé de Calgary possède maintenant des données de référence sur la fréquence et la satisfaction relativement à cet indicateur de la valeur du service, qu’on peut utiliser comme éléments de comparaison pour les évaluations futures de la valeur du service.
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How this classification was reachedexpand
Full frame machine prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.
Distilled classifier scores by category (both heads)
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.001 | 0.005 |
| Meta-epidemiology (narrow) | 0.000 | 0.000 |
| Meta-epidemiology (broad) | 0.000 | 0.000 |
| Bibliometrics | 0.001 | 0.001 |
| Science and technology studies | 0.000 | 0.000 |
| Scholarly communication | 0.001 | 0.000 |
| Open science | 0.000 | 0.000 |
| Research integrity | 0.001 | 0.001 |
| Insufficient payload (model declined to judge) | 0.002 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".