Les déterminants de la fidélité des clients commerciaux dans l'industrie bancaire canadienne
Bibliographic record
Abstract
Résumé La concurrence omniprésente qui sévit dans l'industrie bancaire canadienne motive les institutions financières à développer des stratégies pour fidéliser leurs clients. La présente étude empirique montre que la fidélité des clients commerciaux dépend notamment de la confiance de l'entreprise envers son institution financière, de la culture relationnelle instaurée par la banque, de l'absence de conflits entre les deux parties, et du niveau concurrentiel de l'organisation. Plusieurs recommandations stratégiques et opportunités de recherche sont présentées. Abstract The omnipresent competition that exists in the banking industry motivates financial institutions to increase customer loyalty. This empirical study indicates that the loyalty of commercial clients toward their bank depends mostly on the following factors: the company's trust toward its financial institution, the relational culture implemented in the bank, the occurrence of conflicts between both parties, and the competitiveness of the organization. Strategic recommendations and research opportunities are discussed.
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How this classification was reachedexpand
Full frame distilled prediction
Teacher imitationNot calibrated prevalence, not ground truth. Human validation pending. Learned from the 10,348 direct Codex labels and 10,348 direct Gemma labels. Candidate is the union of thresholded teacher heads; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels or direct frontier model labels.
Codex and Gemma teacher scores by category
| Category | Codex | Gemma |
|---|---|---|
| Metaresearch | 0.010 | 0.004 |
| Meta-epidemiology (narrow) | 0.001 | 0.001 |
| Meta-epidemiology (broad) | 0.001 | 0.000 |
| Bibliometrics | 0.001 | 0.004 |
| Science and technology studies | 0.006 | 0.016 |
| Scholarly communication | 0.002 | 0.004 |
| Open science | 0.002 | 0.000 |
| Research integrity | 0.000 | 0.001 |
| Insufficient payload (model declined to judge) | 0.001 | 0.000 |
Machine scores (provisional)
The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.
Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.
score_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from itClassification
machine, unvalidatedMachine predicted; both teacher heads agree on what is shown here.
How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".