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Record W2040028470 · doi:10.1177/1469540509104375

Manufacturing Customers

2009· article· en· W2040028470 on OpenAlexaff
Detlev Zwick, Janice Denegri Knott

Bibliographic record

VenueJournal of Consumer Culture · 2009
Typearticle
Languageen
FieldBusiness, Management and Accounting
TopicConsumer Behavior in Brand Consumption and Identification
Canadian institutionsYork University
Fundersnot available
KeywordsFordismConsumption (sociology)MultitudeFactory (object-oriented programming)Production (economics)MarketingDatabase marketingArticulation (sociology)CapitalismBusinessComputer scienceDatabaseEconomicsSociologyRelationship marketingEconomyMarketing managementPolitical scienceMicroeconomics

Abstract

fetched live from OpenAlex

The fundamental question we pose in this article is how should we understand marketing in the age of increasingly integrated and networked customer databases? This article argues that new forms of database marketing are best described as customer production processes that rely on the exploitation of the multitude of consumer life.We suggest that the recent increase in available consumer data, computational power and analytical skills leads to a reorganization of the gaze of marketers and increasingly reverses the Fordist articulation of production and consumption. More specifically, instead of flexibly adjusting production regimes to shifting consumption patterns, database marketers collapse the production—consumption dichotomy by manufacturing customers as commodities. Hence, theories about the role of surveillance and simulation technologies for strategies of economic value creation need to be updated in order to acknowledge the evolution of database marketing into a central site of flexible accumulation processes in information capitalism.The result of our undertaking is a model of customer databases that foregrounds the far-reaching effect of potent simulational capabilities intersecting with constantly increasing computational power to transform the database into the factory of the 21st century.

Fetched live from OpenAlex and de-inverted. Abstracts are not stored in this database: the inverted indexes are 8.6 GB of the frame’s 9.3 GB of text, and the host has 13 GB free.

How this classification was reachedexpand

Full frame machine prediction

Teacher imitation

Not calibrated prevalence, not ground truth. Human validation pending. The Gemma side is a direct model label for every work in the frame, read from the title-only record. The Codex side is a classifier learned from the 10,348 direct Codex labels and calibrated to design-weighted sample rates; fields without enough sample support carry no Codex call. Candidate is the union of the two sides; consensus is their intersection. These outputs are machine_predicted_unvalidated and are not human labels.

metaresearch head score (Codex)0.002
metaresearch head score (Gemma)0.005
Version: metacan-v3-hybrid-931329e0061cValidation status: machine_predicted_unvalidated
Candidate categoriesnone
Consensus categoriesnone
DomainCandidate signal: none · Consensus signal: none
Study designCandidate signal: Qualitative · Consensus signal: none
GenreCandidate signal: Empirical · Consensus signal: none
Teacher disagreement score0.136
Threshold uncertainty score0.456

Distilled classifier scores by category (both heads)

CategoryCodexGemma
Metaresearch0.0020.005
Meta-epidemiology (narrow)0.0010.000
Meta-epidemiology (broad)0.0000.000
Bibliometrics0.0010.002
Science and technology studies0.0020.001
Scholarly communication0.0070.006
Open science0.0020.003
Research integrity0.0020.001
Insufficient payload (model declined to judge)0.1360.044

Machine scores (provisional)

The two teacher heads of the student model, read on this work. A score orders the frame for review; it never asserts a category, and the validation status ships verbatim with every row.

Baseline scores from an immature model (maturity gate not passed, 7 training rounds). Scores rank; they never assert a category.

Opus teacher head0.018
GPT teacher head0.250
Teacher spread0.232 · how far apart the two teachers sit on this one work
Validation statusscore_only:v0-immature-baseline · verbatim from the scoring run: score_only means the number may rank works, and no category label ships from it

Classification

machine, unvalidated

Machine predicted; a candidate call from one source (direct Gemma or distilled Codex), not a consensus.

The models applied no category: nothing in the taxonomy fit this work.
Study designQualitative
Domainnot available
GenreEmpirical

How this classification was reached, model by model and score by score, is at the end of the page under "How this classification was reached".

Quick stats

Citations149
Published2009
Admission routes1
Has abstractyes

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